Mobile and PC Manager

Responsible for the overall development, implementation and maintenance of endpoint technologies for Froedtert Health's Information Systems. Works to ensure endpoints deliver at a service level consistent with the needs and expectations of the organization. Proactively interacts with key customers and leaders to build customer relationships and ensure operations are managed in coordination with organizational needs and expectations. Other duties as assigned.

Responsible for the overall development, implementation, and maintenance of endpoint technologies for Froedtert Health's Information Systems. Works to ensure endpoints deliver at a service level consistent with the needs and expectations of the organization. Proactively interacts with key customers and leaders to build customer relationships and ensure operations are managed in coordination with organizational needs and expectations. Other duties as assigned.

Responsibilities

• Job Standard 1: Manages endpoint technologies including the hardware and software supporting Froedtert corporate devices such as imaging, deployment and packaging software for Windows and iOS/MAC devices, desktop GPO and device security patching.
• Job Standard 2: Using industry leading practices, ensures security, high availability and performance of all endpoint systems.
• Job Standard 3: Coordinates with other IT departments to ensure proper implementation of endpoint infrastructure in support of business application initiatives.
• Job Standard 4: Provides reports regarding the effectiveness of endpoint infrastructure and proactively makes recommendations for the adoption of new technologies and/or procedures.
• Job Standard 5: Develops work plans and allocates resources for the design and implementation of endpoint computing hardware and software.
• Job Standard 6: Works with Epic Core team to manage Epic system upgrades.
• Job Standard 7: Ensures departmental and team standards for configuration control are followed including quality assurance in conjunction with change management leading practices. Develops, enhances and implements improvements where needed.
• Job Standard 8: Sets measurable and attainable goals related to endpoints, monitors staff performance and conducts performance appraisals. Fulfills staff development, hiring, termination, and evaluation requirements.

• Job Standard 9: Works closely with the Service Desk and Client Technologies Management to insure high availability and rapid resolution of endpoint escalations.
• Job Standard 10: Works closely with the IT Security Officer to ensure high levels of endpoint security.
• Job Standard 11: Assists in budget development and management. Develops and manages short and long-term operating and capital budgets in a fiscally responsible manner. Job Standard 12: Follows departmental methodology standards including project management, change management, testing, and security requirements.

EXPERIENCE REQUIRED:

Three years of experience in a management position supporting computing infrastructure and in a customer support role with high customer satisfaction goals is required.

If candidate is internal, acceptable backgrounds can be a combination of seven years of internal and external IT experience along with demonstrated leadership work, leadership coursework and demonstrated leadership capability.

EXPERIENCE PREFERRED: Experience in a hospital or healthcare setting is preferred.

Experience with Microsoft Enterprise and Mobility technologies, vendor/contract and license management, implementation and management within the ITIL ITSM framework, preferred.

EDUCATION

• REQUIRED: Bachelor s degree in computer science, or related technology field or acquired through combination of education and experience, required.
• SPECIAL SKILLS REQUIRED:Must have excellent interpersonal skills to effectively communicate with all levels of hospital system staff, vendors and IT personnel.
• Strong ability to define, communicate and ensure processes, policies and procedures are executed in accordance with desired management outcomes.
• Must possess the ability to deliver clear, concise communications and presentations. Must be able to train others effectively and efficiently in key IT concepts.
• Outstanding oral and written communication skills. Strong management and project management capabilities.

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