Network / Systems Analyst 1

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Job Description:

• Manage software distribution including MS Security Upgrades and standard desktop software on global basis.
• Prioritize and coordinate security patch and software testing schedules and distributions.
• Create custom reports and dashboards for use in planning corporate hardware and software requirements.
• Work with corporate security to identify and remediate areas of workstation risks.
• Provide 3rd level support for the SCCM infrastructure and standard desktop software.
• Meet with internal clients to assess needs, identify key challenges and define project scope and deliverables for software application deliveries.
• Investigate and solve issues with configuration manager client on endpoints.
• Troubleshoot and correct SCCM client an distribution point errors.
• Troubleshoot failed SCCM deployments and SCCM health issues.
• Administer the SCCM tool set back end to keep the system running and healthy, including changes to the core components and settings, software delivery, client health, reporting, boundaries, and bandwidth settings.
• Manage and administer SCCM client health, including the process of getting clients healthy.
• Endpoint patching engineer primary responsibility include patch management and deployment of updates to endpoints.
• This position will be responsible for the management of on-premises and cloud based patching and deployment systems, using native tools as well as PowerShell methods.
• This role will also provide tier 3 and engineering daily support and administration of an SCCM infrastructure.
• This role will be responsible for providing deployment, configuration, and support of desktop technologies in a distributed environment.

Minimum years of experience.

• 1-3 years Experience in SCCM, MS Intune, WSUS.
• 1-3 years Operating Systems Concepts - Active Directory, Security, OS Internals.
• 1-3 years Networking concepts - DNS, Protocols, Devices.
• 1-3 years Strong communication, problem solving and technical writing skills, Excellent customer service and support skills required.

Preferred Skills:

• 1-3 years ITIL Change Management.
• 1-3 years Extensive knowledge and /or prior experience with Standard software package and patch deployment methodologies, adhering to standard change control processes within large size corporations.

Education:

• Bachelor s degree or equivalent practical experience.

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