Network Engineer Sr

Responsibilities:

• Design, Analyze, diagnose, and resolve customer issues within the 7-Eleven network
  • Provide Tier 2 and Tier 3 technical support for 7-Eleven's network infrastructure
  • Resolve incidents directly with end users and record detailed actions in ticketing tool
  • Collaborate with 3rd party vendors to ensure the network stays operational
  • Escalate issues to next level of support if unable to resolve in a timely manner
• Ensure all aspects of the entire enterprise cloud networks are architecturally sound and highly available
• Research existing and emerging technologies that align with business requirements and provide effective solutions based upon extensive professional experience, industry best practices, knowledge of industry technologies through formal training and/or self-study
• Install and implement network hardware components and cables in data centers and corporate offices
• Perform approved network changes according to procedures with minimal business disruption
• Understand and perform network maintenance and system upgrades, including service packs and patches
• Develop and maintain accurate network support documentation in a knowledge repository
• Perform network performance monitoring, trending and capacity planning for the LAN, WLAN, MAN and WAN
• Other duties as assigned

Requirements:

• Strong diagnostic and problem-solving skills
  • Active listening and analysis to identify issues or problems
  • Research and creativity to identify a solution to the issue or problem
  • Ability to communicate resolutions in a simple, easy to understand manner
• Communication skills
  • Verbal and written - via phone, email, chat, etc.
    • Must be able to clearly communicate instructions and current tasks
    • Must be able to describe technical items to non-technical users
• Multi-tasking skills
  • Ability to help a team member or customer real-time while performing other tasks
• Passionate about customer support
• Attention to detail - good organizational and time management skills
• Ability to lift up to 50 lbs, work nights or weekends, as needed, and participate in an on-call rotation

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.