IT Bench Technician

Full Time, onsite
Effortless Office
Las Vegas, United States of America

Salary undisclosed

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Job Overview:

We are seeking a skilled and detail-oriented On-Site Bench Technician to join our technical support team. The Bench Technician will be primarily responsible for receiving, managing the inventory of, configuring, and shipping client hardware orders. They will also occasionally spend time diagnosing, repairing, and maintaining various types of computer hardware and other electronic devices. This position requires strong technical expertise, problem-solving skills, and the ability to work efficiently and independently in a fast-paced environment.

Key Responsibilities:

Provide exceptional customer service in person, over the phone, and in writing to a variety of external and internal customers
Communicate clearly about the status of configurations or repairs and provide realistic timelines for job completion
Maintain a positive, can-do attitude – especially when things get busy Utilize Autotask ticketing system to prioritize, track and document all work
Follow documented processes to configure various types of hardware to specifications required
Provide computer support; including software and hardware troubleshooting, configuration and installation
Perform routine maintenance and upgrades on computer systems, including hardware and software updates
Use diagnostic tools properly to determine issues with hardware and software
Diagnose, troubleshoot, and repair hardware issues on devices such as desktops, laptops, etc
Conduct component-level repairs and replacements, such as motherboards, hard drives, power supplies, and memory
Test and install operating systems, drivers, and software as needed
Remotely access computer hardware and software to assist team members with troubleshooting issues
Stay current with new technologies and advancements in hardware and software
Receive shipments and QA shipment manifests to confirm order items and quantities are correct
Inventory assets and ensure accurate entry of inventory in asset management system in order to maintain correct inventory quantities.
Pack and prepare shipments for delivery
Be reliable and detail oriented
Follow up on all assigned open service tickets to ensure timely and effective resolution of issues
Maintain accurate documentation of work done -- configurations completed, repairs, diagnostic tests, and parts used
Sort, inventory, package, and prepare recyclable electronic waste for shipment
Ensure a clean, safe, and organized workspace is maintained
Provide onsite support related to equipment installation when needed

Qualifications:

EXPERIENCE: Minimum of 2 years of experience in computer hardware repair or a related technical role
EDUCATION: A high school diploma or GED is required; some college coursework inIT or relevant technical certifications (CompTIA A+) are preferred
Strong knowledge of hardware components, troubleshooting techniques, and electronic repair processes
Exposureto a wide range of operating systems, including Windows, macOS, and UNIX
Familiarity with common diagnostic tools and equipment for testing and repairing hardware
Excellent problem-solving skills and the ability to work independently or as part of a team
Strong customer service skills with the ability to communicate technical concepts clearly
Valid driver’s license and reliable transportation for traveling to our office
Ability to lift and carry heavy equipment (up to 50 lbs)

Work Environment:

Primarily on-site at the company’s bench repair center, with occasional travel to client locations for on-site repairs
Fast-paced, hands-on environment where attention to detail and quality work is a priority
Some tasks may require standing, bending, and lifting for extended periods

Reports to: Procurement Manager

Benefits: