Programmer/Analyst: II (Intermediate)
Salary undisclosed
Apply on
Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Original
Simplified
Description
We are looking for a Programmer/Analyst: II (Intermediate) to join our team in Columbus, Ohio. As a Programmer/Analyst, you will be responsible for supporting digital online applications, participating in troubleshooting, providing technical support, and managing customer incidents. This role offers a short-term contract employment opportunity.
Responsibilities:
Support digital online applications that are custom-built banking solutions
Participate with other developers in troubleshooting and identifying problems
Provide technical support on various technical matters
Manage customer impacting incidents, including assessing business impact, technical resolution engagement, and communications
Research and fulfill on-demand requests by multiple business areas for all digital applications
Provide incident and problem management support for all digital applications
Work with digital development teams to document production issues and assist with validating and closing out any defects
Update and manage runbooks and maintenance reference manuals on the support wiki site
Provide level 1 & level 2 support for application and platform issues
Respond to user requests and queries, escalating incidents to the appropriate interfacing support team or external teams as needed
Update ticket resolution status and details in the ticket management systems.
Requirements
Proficiency in programming languages such as Python and Java
Experience with cloud technologies
Familiarity with Agile methodology and frameworks
Competence in CSS and defect management
Strong customer service and communication skills
Compliance and research abilities
Ability to review and troubleshoot systems
Knowledge of workstation support and production
Experience working with vendors and managing websites
Understanding of digital and metric reporting
Ability to create and execute queries
Familiarity with best practices in programming and analysis
Experience with monitoring tools
Proficiency with 'About Time' software or similar time management tools
Demonstrable closing skills in a technical environment
Ability to work effectively in a team and independently.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a Programmer/Analyst: II (Intermediate) to join our team in Columbus, Ohio. As a Programmer/Analyst, you will be responsible for supporting digital online applications, participating in troubleshooting, providing technical support, and managing customer incidents. This role offers a short-term contract employment opportunity.
Responsibilities:
Support digital online applications that are custom-built banking solutions
Participate with other developers in troubleshooting and identifying problems
Provide technical support on various technical matters
Manage customer impacting incidents, including assessing business impact, technical resolution engagement, and communications
Research and fulfill on-demand requests by multiple business areas for all digital applications
Provide incident and problem management support for all digital applications
Work with digital development teams to document production issues and assist with validating and closing out any defects
Update and manage runbooks and maintenance reference manuals on the support wiki site
Provide level 1 & level 2 support for application and platform issues
Respond to user requests and queries, escalating incidents to the appropriate interfacing support team or external teams as needed
Update ticket resolution status and details in the ticket management systems.
Requirements
Proficiency in programming languages such as Python and Java
Experience with cloud technologies
Familiarity with Agile methodology and frameworks
Competence in CSS and defect management
Strong customer service and communication skills
Compliance and research abilities
Ability to review and troubleshoot systems
Knowledge of workstation support and production
Experience working with vendors and managing websites
Understanding of digital and metric reporting
Ability to create and execute queries
Familiarity with best practices in programming and analysis
Experience with monitoring tools
Proficiency with 'About Time' software or similar time management tools
Demonstrable closing skills in a technical environment
Ability to work effectively in a team and independently.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Similar Jobs
