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Help Desk IT Technician

Salary undisclosed

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JOB TITLE: Help Desk IT Technician

AUTHORITY & SUPERVISION:

  • Reports directly to Director of Operational Technology

JOB DUTIES & RESPONSIBILITIES:

  • Triage Portal Tickets
  • Suggest enhancements to Ticket System for a better User Experience
  • Administer correspondence using chat, email, phone calls & video conferencing regarding tickets
  • Assist users with any IT ticket related incidents, when requested
  • Provide direct line of escalation for critical issues to Technician staff
  • Install, inspect, test, certify and terminate any cabling
  • Keep current and adequate logs of assets and inventories
  • Perform troubleshooting and execute needed repairs
  • Execute different maintenance activities when needed
  • Install and configure hardware equipment and software programs
  • Work with other IT professionals to ensure upholding IT standards
  • Perform other ad-hoc projects or tasks as assigned
  • Above duties & responsibilities are also extended to our satellite offices/dispensaries which require travel

QUALIFICATIONS:

  • Bachelor’s degree in Computer Information Systems or related field preferred
  • 3 or more years of IT/related tech work experience
  • Ability to work in a fast-paced and highly regulated environment
  • High attention to detail
  • Strong work ethic with team player mentality, positive can-do attitude, reliable, organized and professional

ADDITIONAL REQUIREMENTS:

  • Ability to be on call and work after normal business hours
  • Must be a minimum of 21 years of age
  • Possess a valid driver’s license or state ID
  • Pass all required background checks
  • Must remain compliant with all legal or company regulations for working in the industry
  • Ability to use a computer for extended periods
  • Must be able to move about a typical office, manufacturing, warehouse, or retail environment
  • Frequently moves up to 30+ pounds of equipment/materials/product within rooms (100 pounds with assistance)
  • This job function may include being in a stationary position, or moving for extended periods of time

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