Help Desk IT Technician
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JOB TITLE: Help Desk IT Technician
AUTHORITY & SUPERVISION:
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AUTHORITY & SUPERVISION:
- Reports directly to Director of Operational Technology
- Triage Portal Tickets
- Suggest enhancements to Ticket System for a better User Experience
- Administer correspondence using chat, email, phone calls & video conferencing regarding tickets
- Assist users with any IT ticket related incidents, when requested
- Provide direct line of escalation for critical issues to Technician staff
- Install, inspect, test, certify and terminate any cabling
- Keep current and adequate logs of assets and inventories
- Perform troubleshooting and execute needed repairs
- Execute different maintenance activities when needed
- Install and configure hardware equipment and software programs
- Work with other IT professionals to ensure upholding IT standards
- Perform other ad-hoc projects or tasks as assigned
- Above duties & responsibilities are also extended to our satellite offices/dispensaries which require travel
- Bachelor’s degree in Computer Information Systems or related field preferred
- 3 or more years of IT/related tech work experience
- Ability to work in a fast-paced and highly regulated environment
- High attention to detail
- Strong work ethic with team player mentality, positive can-do attitude, reliable, organized and professional
- Ability to be on call and work after normal business hours
- Must be a minimum of 21 years of age
- Possess a valid driver’s license or state ID
- Pass all required background checks
- Must remain compliant with all legal or company regulations for working in the industry
- Ability to use a computer for extended periods
- Must be able to move about a typical office, manufacturing, warehouse, or retail environment
- Frequently moves up to 30+ pounds of equipment/materials/product within rooms (100 pounds with assistance)
- This job function may include being in a stationary position, or moving for extended periods of time
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