IT Network Technician Closing 9/24/2024

Title: IT Network Technician

Employee Group & Grade: Support / Non-Exempt

Reports To: Cybersecurity and Network Manager

Starting Salary Scale: $38k - $42k

Calendar Year: 220 days

Date Written/Revised: May 2023

Why Work at GOAL High School?

• Great Mission and Great Culture.
• Recognized as an Award-winning High School that serves at-risk students throughout Colorado.
• Recognized as 1 of 3 schools worldwide to receive the distinction of “Biggest Impact School” in technology from Microsoft.
• 220 calendar workdays.
• Our IT Network & Cybersecurity Technician can plan vacations with one 14-day break and two 1-week breaks and 2 weeks off in the summer.
• Competitive starting salary based on years of experience and qualifications.
• Potential to earn Pay-for-Performance incentives as a member of the GOAL Team.
• Competitive Benefits include an emphasis on Wellness in the workplace.
• The ability to continue contributing to the Colorado Public Schools Retirement System PERA.
• PERA 401K, with a 5% Match after one year.
• Medical, dental, vision, basic life insurance and AD&D plans.
• Health Savings Accounts (HSA).
• Voluntary life insurance for employees and dependents.
• Short-and Long-Term Disability Insurance.
• Optional additional insurance that includes accident, critical illness, and hospital plans.
• Employee Assistance Program.
• School provided laptop and cell phone and additional equipment as needed.
• Robust Professional Development and opportunity to work with passionate, mission-driven colleagues who are invested in your personal and professional growth.
• GOAL High School is a qualifying employer for the Public Service Loan Forgiveness Program (PSLF).
  
  

Position Purpose

The IT Network Technician is responsible for installing, maintaining, supporting, and securing GOAL Academy IT network assets. This position will also provide end-user support to staff and students using GOAL Academy-issued technology and ensure the security of the network.

Essential Duties And Responsibilities

• Provide primary end-user support for users and students working with GOAL Academy network assets, including site networks, SSID’s, mobile internet, Cisco Meraki network technologies, and phone/PBX services.
• Install, maintain, and update site networking assets at GOAL Academy locations.
• Assist the Infrastructure team with repairing and maintaining GOAL Academy IT assets, including computers and mobile devices for both staff and students.
• Provide Tier 1 and Tier 2 networking support to GOAL Academy locations.
• Provide recommendations to the Cybersecurity and Network Manager on system efficiencies and necessary upgrade pathways.
• Perform network upgrades and enhancements in partnership with the IT Network Generalist, contractors and 3rd party providers.
• Adhere to GOAL’s SLA standard for help desk tickets and perform Tier 1-2 service assistance for all IT infrastructure issues as needed.
• Assist the Cybersecurity and Network Manager in responding to network security alerts, threat hunting, and other essential duties assigned to ensure full network security and compliance across the organization.
• Follow established best practice procedures with respect to end-user networking components.
• Provide networking support to student-issued laptops, including cellular/hotspot and Wi-Fi support.
• Provide mentoring and support to the GOAL Academy Student Support desks and interns.
• Partner with the IT Compliance Generalist to ensure proper network documentation for all GOAL Academy network assets.
• Partner with the GOAL Operations Team to assist with installation and maintenance of physical security and access control systems.
• Provide networking support to sites for advanced services, such as eSports and AR/VR.
• Communicate with ISPs to troubleshoot and resolve outages, ensuring sites return to functioning status promptly.
• Commute to install and maintain Ethernet and Fiber cabling in all GOAL facilities.
  
  

Additional Duties And Responsibilities

• Ability to treat sensitive and confidential matters with discretion.
• Any additional reporting required by the Chief Information Officer.
• Up to 50% travel required, in-state only.
• Other duties as assigned.
  
  

Qualifications

Required Experience and Education:

• Must reside in Colorado
• Must possess a valid Colorado Driver's License
• High School Diploma or G.E.D. with 1-5 years of experience working in the IT industry.
• 1-3 years of experience in end-user support.
• 1-3 years of experience in IT Networking.
  
  

Certifications Required

• CompTIA A+ or equivalent. Or able to obtain within 6 months of hire date.
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GOAL High School is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, age, genetic information, or other status protected by law in its admission, access to, treatment, or employment in its education programs or activities.