Help Desk Analyst
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Title: Help Desk Analyst (onsite work)
Location: Houston, TX
Duration: 6 months contract
Hours: 8.00am 5.00pm
Pay Rate - $30 - $35/hr on W-2 (No 1099 or C2C)
Summary:
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Duties:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; respond to queries either in-person or over the phone; write training manuals; train computer users; maintain daily performance of computer systems; respond to email messages for customers seeking help; ask questions to determine nature of problem; walk customer through problem-solving process; install, modify, and repair computer hardware and software; clean up computers; run diagnostic programs to resolve problems; resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems; install computer peripherals for users; follow-up with customers to ensure issue has been resolved; gain feedback from customers about computer usage; and run reports to determine malfunctions that continue to occur.
The following benefits are offered for this position: medical, dental, & vision insurance, short-term disability, life and AD&D insurance, and a 401(k) retirement plan.
Everest Consultants is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.
Location: Houston, TX
Duration: 6 months contract
Hours: 8.00am 5.00pm
Pay Rate - $30 - $35/hr on W-2 (No 1099 or C2C)
Summary:
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Duties:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; respond to queries either in-person or over the phone; write training manuals; train computer users; maintain daily performance of computer systems; respond to email messages for customers seeking help; ask questions to determine nature of problem; walk customer through problem-solving process; install, modify, and repair computer hardware and software; clean up computers; run diagnostic programs to resolve problems; resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems; install computer peripherals for users; follow-up with customers to ensure issue has been resolved; gain feedback from customers about computer usage; and run reports to determine malfunctions that continue to occur.
The following benefits are offered for this position: medical, dental, & vision insurance, short-term disability, life and AD&D insurance, and a 401(k) retirement plan.
Everest Consultants is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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