Customer Support Representative-III
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Job Title: Customer Support Representative-III
Job Duration: 08+ months(possibility of extension)
Est. Pay Range: $18 - $19/ hour on W2
Work Type: Remote
Job Summary:
Receives, inspects, tests, and troubleshoots and repairs items coming from customers to get repaired; Ceates the quote for chargeable repairs, prepares tear down notes, and prepares the repaired items for shipment.
Duties:
Manage ticket queue via email and text message and provide phone or video support upon request or as needed.
You’ll be a strategic problem solver and become a subject matter expert in all things Bbot! You will be the first line of defense (Tier 1) for all merchant, customer, partner, and internal post-sales escalations, ensuring that Tier 1 & Tier 2 Support work together seamlessly to provide an exceptional service experience when something goes wrong.
Tier 1 is primarily responsible for supporting the merchants that use Bbot’s ordering platform and will help identify and troubleshoot a wide range of issues such as menu settings, customer UI configurations, ticket printing & routing, and reporting reconciliation.
To succeed in this role, you will need to have strong communication, troubleshooting and organizational skills, and a constant desire to never stop building your knowledge of our ever-growing product suite.
You will be an early part of a collaborative team that prides itself with world-class customer service for an innovative and industry leading technology platform Investigate and resolve complex technical troubleshooting cases to diagnose and remediate failure points Address merchant issues with empathy and urgency.
Ensuring that every touch point with the merchant is a learning opportunity that brings them closer to success Develop a deep expertise in Bbot’s product suite, processes, systems, tools, and how to diagnose and resolve an issue.
Requirement:
Job Duration: 08+ months(possibility of extension)
Est. Pay Range: $18 - $19/ hour on W2
Work Type: Remote
Job Summary:
Receives, inspects, tests, and troubleshoots and repairs items coming from customers to get repaired; Ceates the quote for chargeable repairs, prepares tear down notes, and prepares the repaired items for shipment.
Duties:
Manage ticket queue via email and text message and provide phone or video support upon request or as needed.
You’ll be a strategic problem solver and become a subject matter expert in all things Bbot! You will be the first line of defense (Tier 1) for all merchant, customer, partner, and internal post-sales escalations, ensuring that Tier 1 & Tier 2 Support work together seamlessly to provide an exceptional service experience when something goes wrong.
Tier 1 is primarily responsible for supporting the merchants that use Bbot’s ordering platform and will help identify and troubleshoot a wide range of issues such as menu settings, customer UI configurations, ticket printing & routing, and reporting reconciliation.
To succeed in this role, you will need to have strong communication, troubleshooting and organizational skills, and a constant desire to never stop building your knowledge of our ever-growing product suite.
You will be an early part of a collaborative team that prides itself with world-class customer service for an innovative and industry leading technology platform Investigate and resolve complex technical troubleshooting cases to diagnose and remediate failure points Address merchant issues with empathy and urgency.
Ensuring that every touch point with the merchant is a learning opportunity that brings them closer to success Develop a deep expertise in Bbot’s product suite, processes, systems, tools, and how to diagnose and resolve an issue.
Requirement:
- You have a bachelor’s degree or equivalent amount of work experience 2+ years of work experience in a related role in technology, hospitality, or customer support Bonus Points for.
- Familiarity with Toast, Square, Upserve, Micros, Aloha, NCR, or Revel POS Familiarity with G-Suite, Slack, Atlassian, Salesforce.
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