Solutions Consultant

As a Solutions Consultant you will play a pivotal role in bridging the gap between
our customers and our product team. Your primary responsibility will be to act as a technical
liaison, ensuring that customer needs are clearly communicated and understood while providing
insightful and accurate technical support. You will be instrumental in delivering compelling
product demonstrations, addressing technical inquiries, and contributing to the successful
implementation of our solutions.
Key Responsibilities:
Technical Liaison: Serve as the main point of contact between customers and the
product team, translating customer requirements into actionable feedback and ensuring
clear communication.
Customer Demonstrations: Conduct engaging and informative product demonstrations
for prospective and existing customers, showcasing the value and capabilities of our
solutions.
Technical Support: Respond to and resolve technical questions and issues raised by
customers, providing clear, concise, and effective solutions.
Solution Alignment: Collaborate with the product team to ensure our solutions are
aligned with customer needs and business objectives.
Documentation and Reporting: Maintain detailed documentation of customer
interactions, feedback, and technical issues. Provide regular reports to management on
customer insights and technical challenges.
Customer Training: Offer training and support to customers to help them understand
and effectively utilize our products.
Feedback Loop: Gather and relay customer feedback to the product team to inform
ongoing product development and enhancements.
Qualifications:
Technical Expertise: Strong technical background with the ability to understand and
articulate complex technical concepts to a non-technical audience.
Communication Skills: Excellent verbal and written communication skills, with the
ability to build strong relationships with customers and internal teams.
Demonstration Skills: Proven experience in delivering engaging product
demonstrations and presentations.
Problem-Solving: Strong analytical and problem-solving skills with a proactive
approach to resolving technical issues.
Customer Focus: A passion for customer success and a commitment to delivering
exceptional service.
Experience: 3+ years of experience in a technical consulting or customer-facing role,
preferably within the SaaS Industry.
Education: Bachelor s degree in Computer Science, Engineering, or a related field; or
equivalent practical experience.
Preferred Qualifications:
Experience working with customers in the HR or Strategy Space
Familiarity with CRM tools and other customer management software.
Certification in relevant technologies or methodologies.

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