Field Implementation Specialist III

job summary:

Our Client, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen! From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.

location: Chicago, Illinois

job type: Contract

salary: $22.55 - 27.55 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

• Support the implementation of INFORM GroundStar RealTime Staff and Equipment resource management program. Support the execution of specific airports, including all work areas within Airport Operations (Customer Service, Planeside, Baggage). Partner with Airport Subject Matter Experts, Change Management, Training, and other key stakeholders to ensure a successful rollout.
• - Assist the Project Manager (PM) and Rollout Team Lead in planning of work priorities, coordination of information to support the project design and planning, and project risk assessment and contingency planning.
• - Support software testing efforts, partnering with the QA and stations teams to ensure the program has been configured according to requirements.
• - Become a subject matter expert in INFORM GroundStar RealTime Staff and Equipment resource management program in order to support training, change management, and rollout efforts.
• - Ensure organization readiness by supporting planning, communications, and mitigation activities and assist in assuring effective transition into production as appropriate.

What's needed to succeed (Minimum Qualifications):

• 5+ years of software implementation experience on a large scale/enterprise level project
• Change management
• Very strong experience with Office Professional Suite
• Excellent communication and analytical skills
• Ability to work with cross functional groups
• strong relationship building skills
• Ability to travel 50%

What will help you propel from the pack (Preferred Qualifications):

• Very strong experience with INFORM GroundStar RealTime Staff & Equipment or similar airport resource management tools
• Project Management certification
• General knowledge of IT functions and disciplines

Education:

• Advanced degree or equivalent work experience required, preferably in Software Implementation or Project Management.

qualifications:

• Experience level: Experienced
• Minimum 8 years of experience
• Education: Bachelors

skills:

Program Management

Field Service

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.