Senior Systems / POS Specialist

Description:
The Systems Engineer, IT Store Systems & Solutions, manages software distribution, patch management, scripting for data analytics and automation, problem management, and the implementation of new technologies. This role requires strong technical skills in retail/dining systems and excellent collaboration and interpersonal skills in a cross-functional environment. Role is located in Smyrna Georgia (Atlanta)

This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $55 - $65 / hr. w2

Responsibilities:

• System Health & Maintenance: Define and monitor KPIs, implement preventative measures, and manage preventive maintenance.
• Data Analysis & Scripting: Utilize scripting for data collection and in-depth analysis to prioritize problem resolutions.
• Software Distribution & Patching: Oversee software distribution and Windows patching, ensuring system functionality post-deployment.
• Disaster Recovery: Define processes and collaborate with internal and external stakeholders.
• Quality Assurance: Work with offshore vendors on QA plans and testing, and implement changes in production.
• Equipment & System Management: Investigate equipment failures, create models/diagrams, and document systems.
• POS Integration: Understand and integrate POS interfaces with central systems and payment processors.
• Prototyping & Configuration: Create gold images, build prototypes, and manage staging/configuration processes.
• Team Leadership: Lead teams in identifying trends, root causes, and solutions.
• Cross-Functional Collaboration: Integrate POS systems with business applications and backend databases.
• Technical Support: Provide support and training to Store Systems and Store Support Analysts.
• Emerging Technologies: Stay updated on industry trends to improve POS system design and implementation.

Experience Requirements:

• Documentation & Training: Write and review technical documentation and present training at multiple technical levels.
• Technical Knowledge: Broad knowledge of Store Systems hardware/software, including POS, peripherals, and mobile solutions.
• ITIL Framework: Understanding of Incident, Problem, Change, Release, and Deployment Management.
• Technical Skills: Experience with Windows OS, Microsoft SQL, database management, Azure, payment solutions, software distribution, and patch management tools.
• Scripting & Automation: Proficiency in Python, PowerShell, and test automation tools (e.g., Selenium, Appium).
• Industry Knowledge: Familiarity with retail and dining industry best practices and Store Operations business processes.
• Soft Skills: Excellent multitasking, communication, problem-solving, and interpersonal skills.
• Teamwork & Independence: Ability to work independently and in a team, aligning business goals with technical solutions.
• Customer Support: Act as an expert on the company's services and products, providing support and clear communication.
• Strong technical experience in testing, design, and support.
• Can-do attitude and ability to deal with ambiguity.
• Excellent verbal and written communication skills.
• Ability to prioritize and manage multiple projects concurrently.

Education Requirements:
B.S. in engineering, computer science, networking, or relevant field, or equivalent experience.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

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