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CCAAS SME with Strong experience in AWS Connect

  • Full Time, onsite
  • HAN IT Staffing Inc.
  • Remote On Site, United States of America
Salary undisclosed

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Proven expertise in designing and implementing contact center solutions.

Strong understanding of cloud-based contact center technologies and integrations

Familiarity with CRM systems and their integration with CCaaS platforms

Expert Guidance:

Provide in-depth expertise in CCaaS platforms, offering strategic advice on solution selection, design, and deployment.

Implementation Support:

Lead the implementation process, working closely with cross-functional teams to ensure seamless integration of CCaaS solutions with existing systems.

Process Optimization:

Analyze contact center operations and identify opportunities for automation, efficiency improvements, and enhanced customer experience.

5+ years of experience working with CCaaS platforms (Amazon Connect)

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