CCAAS SME with Strong experience in AWS Connect
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Proven expertise in designing and implementing contact center solutions.
Strong understanding of cloud-based contact center technologies and integrations
Familiarity with CRM systems and their integration with CCaaS platforms
Expert Guidance:
Provide in-depth expertise in CCaaS platforms, offering strategic advice on solution selection, design, and deployment.
Implementation Support:
Lead the implementation process, working closely with cross-functional teams to ensure seamless integration of CCaaS solutions with existing systems.
Process Optimization:
Analyze contact center operations and identify opportunities for automation, efficiency improvements, and enhanced customer experience.
5+ years of experience working with CCaaS platforms (Amazon Connect)