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Clinical Applications Support Analyst

Salary undisclosed

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Primary Responsibilities:

  • Maintain and support our Client/Server EHR and supporting functionality, including but not limited to Order Management, Clinical Documentation, Medication Reconciliation, Patient Tracking and Discharge.
  • Maintaining and support of one or more of the following Nursing, Physicians, Emergency Department, Ambulatory and/or Surgical Services.
  • Provide end-user support for hospital applications and systems.
  • Support and maintain client application dictionaries and configurations.
  • Provide technical support for various external interfaces and integrations to 3rd party systems and partner sites.
  • Review, schedule, test, implement and document any system modifications, upgrades or application changes.
  • Troubleshoot system issues to resolution and provide timely and high-quality customer service.
  • Escalate issues to vendor as needed and monitor vendor tickets for resolution.
  • Provide after-hours on-call support to troubleshoot and resolve system issues.
  • Experience building and supporting Client/Server required.
  • Experience with Client/Server 5.67 a plus.
  • Experience supporting and participating in a Meditech upgrade a plus.

Qualifications:

  • 3 to 5 years of experience in a professional capacity within a computing environment, with a demonstrated progression in responsibilities.
  • 3 to 5 years of experience with maintenance and support of Client/Server EHR.
  • Experience utilizing ticket management system ServiceNow preferred.
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