Help Desk Technician - Active DoD Secret Clearance

Due to Federal Governement Security Clearance Requirements: U.S. Citizenship and Active DoD Secret Clearance

Are you passionate about providing exceptional technical support?

PRISM seeks a Help Desk Technician to play a vital role in ensuring our users have a seamless and productive experience. You'll troubleshoot complex technical issues, resolve incidents, and provide expert guidance to our users.

Your Responsibilities:

• Tier II/III Support: Diagnose and resolve complex technical issues related to hardware, software, and network infrastructure.
• Incident Management: Manage and track tickets from resolution to closure, ensuring timely and effective problem-solving.
• Knowledge Base: Contribute to and maintain a comprehensive knowledge base to assist users and streamline support processes.
• Remote Support: Provide remote technical assistance to users using various tools and techniques.
• User Training: Assist in developing and delivering user training materials and workshops.
• Escalation: Escalate complex issues to appropriate teams or vendors when necessary.

Qualifications:

• Active DoD Secret Clearance
• 8570 Compliant - Minimum IAT Level II certification (Security+ CE or equivalent )
• High School Diploma with 4-5 years of relevant experience.
• Strong written and verbal communication skills and the ability to interact effectively with various stakeholders.
• Professional attitude focusing on detail, customer service, and excellent organizational skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.