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Desktop Support Technician

Salary undisclosed

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This position assists staff with technical support or desktop/laptop computers, applications, printers and related technologies.

Responsibilities :-

  • Assists staff with installation, configuration and ongoing usability of computers and peripherals within established standards and guidelines
  • Works with vendor support contacts to resolve technical problems
  • Works with service desk and RDS as appropriate to determine and resolve problems received from clients
  • Responds to support requests from service desk, users and other infrastructure teams
  • Performs upgrades as directed to ensure the longevity of equipment
  • Keep track of request and make sure they are implemented as planned
  • Participate in incident handling concerning desktop changes.
  • Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
  • Microsoft environment knowledge (desktop & server).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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