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Service Desk Support Service Specialist

Salary undisclosed

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Certification Requirement: SEC +

Qualifications (if on a Contract Copy and Paste from the Contract):

Education & Experience

Minimum Education Level

Minimum Years experience

Substitute for Minimum Education level and Years experience

BS

<5 yrs.

AA or 2yr Tech
School w/2+ years or <4 yrs IT/Military exp

SECRET CLEARANCE

Job Description:

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption. Project specific: provides support to end-users for PC, server or mainframe applications, and hardware. May interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Refers more complex problems to intermediate and/or senior level.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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