Application Support Analyst

Job Title:- Application Support Analyst

Location:- Boston, Massachusetts

Duration:- long term

Contract

DUE TO CLIENT REQUIREMENTS, CANDIDATES MUST BE LOCAL TO THE NEW ENGLAND AREA (MA, NH, RI). RELOCATION CANDIDATES WILL NOT BE CONSIDERED.

The candidate will be responsible for learning the applications supported, level 2 & 3 user support, minor programming tasks, extensive pre-release testing, and other support tasks for enterprise-wide applications. These include but are not limited to applications that track vehicle maintenance, known as Maintenance Control and Reporting System (MCRS2); facilities and Maintenance of Way, known as Trapeze EAM; and the application that supports warehouse and stockroom activities, called Inventory Data Collection System (IDCS).

Duties and Responsibilities

• Learn off-the-shelf applications largely via self-study, both from the users' perspectives and the support team perspective
• Work with users to resolve tiers 2 and 3 application or technical problems
• Work with users to define business requirements; define and implement processes for these requirements
• Perform systems testing on enhancements, upgrades, or modification projects
• Prepare detailed report specifications for reports requested by users
• Write and test requested reports utilizing Crystal Reports, SQL language, or other query tools
• Train users on application functions, features and operations
• Write or provide succinct production documentation as required
• Troubleshoot and identify root cause analysis for systems issues

Minimum Experience and Required Skills

• A Bachelor's degree in Computer Science or related field;
• Four (4) years of experience in information systems programming and analysis including design, development, and implementation;
• Three (3) years of experience working with relational data bases (Oracle or Microsoft SQL Server)
• Three (3) years hands-on experience writing SQL queries with multiple tables;
• Effective organizational and analytical skills
• Hands-on experience with relational data bases
• Hands-on experience with complex SQL queries
• Ability to learn complex applications from both the user perspective and the administrative/"back end" perspective

Sr. IT Technical Recruiter

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