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Jobs or company...

Broadband Field Technician (on-site)

Salary undisclosed

Apply on

Dice

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

We are looking for a Field Services broadband Engineer/Technician

Responsibilities:
1) Contractor will provide candidate(s) with experience in:

  • Basic familiarity with software: Monday.com, Microsoft Office
  • Installing, terminating and testing low voltage cabling (UTP, coax)
  • Network technologies to include: TCP/IP, wireless technologies to include routers and access points.
  • Troubleshooting customer wi-fi service and devices, confirming power to equipment, conducting performance and reachability tests.
  • Customer Service and critical thinking skills.
  • Coordinate daily schedules to prioritize workload.
  • Installing, troubleshooting and maintaining Uninterruptable Power Supplies(UPS).

2) Contract staff will work primarily offsite at various residential housing sites in Maryland. Hours to be worked: Monday Friday 8:00 am 5:00 pm. On call evenings and weekends to respond to outages on an as needed basis.

3) No Mileage/or parking reimbursements will be provided. Must have own personal vehicle, valid driver's license, and ability to drive to job sites.

Ability to lift 40 pounds.
Excellent customer service and communications skills.
Self-starter, ability to work very independently.
Perform residential installation of internet service and Wi-Fi connected devices.
Connect customer devices in their homes/residences (desktop computers, laptops, tablets, mobile phones, smart TVs, etc.).
Troubleshoot and fix residential internet service issues.
Educate customers on how to operate the equipment and service after initial setup to ensure their long-term success with the service.
Provision County owned WiFi routers/devices.
Update documentation on work performed inside the residence.
Test and replace uninterruptible power supplies (UPS) at County sites.
Assist Network Operations Center (NOC) and Network Engineering staff as needed.
Must be able to diagnose problems with: host network adapters, cabling, routers, switches, wireless access points, and Wi-Fi services.
Basic understanding of IT and networking technologies and protocols.
Low voltage cabling problems and related use of cable testers, cable trace/ID toners, and other tools.
Gather related information as requested by NOC Manager and associates.
Respond to electronic communications (email, SMS texts, phone calls) and maintain status information with NOC and associates as appropriate.
Knowledge of basic power distribution and protection systems.
Hands on experience with Network Management Systems a plus.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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