Client Success Specialist
Salary undisclosed
Apply on
Original
Simplified
About The Role
The Client Success Specialist role is a great opportunity to demonstrate your relationship management and sales skills by being the main point of contact for our highest-value restaurant partners.
This role focuses on post-sales of Small-to-Medium Sized Business, upselling marketing products to grow revenue, maintaining operational quality, and maximizing business retention.
Client Success Specialists are critical to retaining our highest-value accounts, ensuring new partners are successful on our platform, and consulting partners that have the potential to grow.
What You'll Do
For Client Success Specialist - At least 1 year of experience in sales, operations, account management, or similar functions. Or 0+ years with a Bachelor's Degree and exposure to sales, operations, account management or similar functions
Proficiency using Excel, Google Sheets, Tableau, Python, or other similar data tools
Preferred Qualifications
The Client Success Specialist role is a great opportunity to demonstrate your relationship management and sales skills by being the main point of contact for our highest-value restaurant partners.
This role focuses on post-sales of Small-to-Medium Sized Business, upselling marketing products to grow revenue, maintaining operational quality, and maximizing business retention.
Client Success Specialists are critical to retaining our highest-value accounts, ensuring new partners are successful on our platform, and consulting partners that have the potential to grow.
What You'll Do
- Manage a book of business of UberEats restaurant partners
- Establish and proactively maintain communication channels with merchant partners via email, phone, and face-to-face meetings
- Upsell merchants on marketing products (ads, promotions, etc)
- Build processes and standardize best-practices within merchant success and your territory
- Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
- Track merchant KPI and OKR to understand their success, issues, or opportunities and conduct regular business reviews
- KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
- Excel in hands-on vendor management and training of new merchant features or products
- Act as an ambassador of Uber Eats' mission, brand, and product
- This role requires travel to into the market (LA Suburbs) at least 2 times (4-5 days) total per month
For Client Success Specialist - At least 1 year of experience in sales, operations, account management, or similar functions. Or 0+ years with a Bachelor's Degree and exposure to sales, operations, account management or similar functions
Proficiency using Excel, Google Sheets, Tableau, Python, or other similar data tools
Preferred Qualifications
- Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)
- Experience upselling promotional products and ads
- Excellent communication
- Strong critical thinking ability
- Cold-calling and effective outreach strategies
- E-commerce or marketplace experience
- Outstanding work ethic and attention to detail
Similar Jobs
