Senior Manager, Global Training Operations

Our client, a global leader in the quick-service restaurant sector, is committed to continuous improvement, both in business and in the way they impact the world. From the humble beginnings of their first restaurant to becoming a global icon in the food industry, embracing change has always been at the core of what they do. Today, they are on an exciting journey to make life better and easier, not only for their customers but also for their employees, franchisees, and partners.

Their mission goes beyond serving great food—it's about driving healthier businesses and healthier lives. This is an ideal moment to join the team and be part of a dynamic transformation that will shape the future of the brand.

About the Role:

The Senior Manager, Global Training Operations will oversee the design, implementation, and maintenance of training and development programs across global and regional teams. This role requires collaboration with key stakeholders in North America and international markets, supporting teams of facilitators, instructional designers, and LMS (Learning Management System) administrators. The focus is on ensuring the effective delivery and continuous improvement of global learning solutions, including vendor relationship management, data analysis, and strategic development of training programs.

Key Responsibilities:

North America:

• Collaborate with North America Operations Training to:
• Consult with business and operations leaders to assess needs, providing strategic guidance from a learning and development perspective.
• Develop and execute learning solutions that align with business goals, including designing train-the-trainer materials and national training rollouts.
• Improve processes for national activation from briefings to launch, ensuring cross-functional collaboration.
• Lead a team responsible for content development, tracking, and maintaining training programs, ensuring alignment with subject matter experts.
• Oversee core training programs, such as franchisee training, using business KPIs, customer insights, and performance data to refine materials and boost program adoption.

Global:

• Partner with international L&D teams to:
• Oversee the global learning and development strategy, ensuring consistent governance.
• Manage and maintain global training systems and programs, such as franchisee training.
• Ensure optimal use of the global LMS and maintain strong relationships with L&D vendors.

Data and Reporting:

• Manage training data reporting systems, ensuring accuracy and functionality.
• Analyze training data to uncover insights, providing leadership with actionable recommendations for improving L&D programs.
• Promote accountability within teams by utilizing data to track progress and measure effectiveness.

Qualifications:

• Bachelor’s degree in Learning & Development, Business Management, or a related field.
• Expertise in Learning Management Systems, blended learning techniques, and instructional design.
• At least 5 years of experience in learning & development, with 2 years in a leadership role.
• Experience in the food service or hospitality industry, with a strong understanding of how learning initiatives can positively impact business performance.
• Excellent communication, networking, and team management skills.
• Strong project management, strategic planning, and organization skills, with a keen attention to detail.
• Proficiency in using eLearning authoring tools and LMS systems, alongside solid facilitation and presentation skills.
• Willingness to actively contribute to the development of training materials and facilitate training sessions when necessary.
• Join a team that’s driving the future of fast food and making a real difference in the world.