Network Voice Engineer
Salary undisclosed
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Position Location: 18210 CRANE NEST DR, TAMPA, FL
Position Summary
Position Summary
- Support customer with downtime, manage incidents, perform periodic updates on customer devices
- Utilize knowledge and troubleshooting skills with:
- Avaya Voice Platform SW & HW
- Nice Call Recording
- Cisco Call Manager, Cisco NAC
- BVOIP (IP Flex & TAO), IP Toll Free (Route-IT, Business Center, etc.)
- Voice/Data Gear, Planned Maintenance, Entrado EGW, WebEx, Genesys, MS TEAMS Voice, UCAS, various softphones.
- Support customer with engineering work related to above skills.
- Physical installs and decommissioning of handsets, switches, etc.
- Provide remote support of voice/data gear during incidents, building power downs, etc.
- Perform voice CPE backups/reboots.
- Research and/or apply vulnerabilities/patches, policy and routing changes.
- Build custom reports
- Perform on-site and remote health checks
- Process changes and support projects.
- Change control compliance.
- Update tickets and assorted admin work.
- Should be available to support customer outside working hours on any immediate downtime
- HS Diploma or equivalent
- 4+ years of experience working with voice and data
- Knowledge of Routing/ Switching/ Telco-Transport Layer/ Mobility and ISP environments, LAN, WAN, Knowledge of IP, Enterprise Network, SIP and BvOIP.
- Excellent analytical, interpersonal, and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
- Resources with prior networking experience in the telecom domain (AT&T, Verizon etc.) for enterprise customers.
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