Epicareer Might not Working Properly
Learn More

Network Voice Engineer

Salary undisclosed

Apply on


Original
Simplified
Position Location: 18210 CRANE NEST DR, TAMPA, FL

Position Summary

  • Support customer with downtime, manage incidents, perform periodic updates on customer devices
  • Utilize knowledge and troubleshooting skills with:
  • Avaya Voice Platform SW & HW
  • Nice Call Recording
  • Cisco Call Manager, Cisco NAC
  • BVOIP (IP Flex & TAO), IP Toll Free (Route-IT, Business Center, etc.)
  • Voice/Data Gear, Planned Maintenance, Entrado EGW, WebEx, Genesys, MS TEAMS Voice, UCAS, various softphones.
  • Support customer with engineering work related to above skills.
  • Physical installs and decommissioning of handsets, switches, etc.
  • Provide remote support of voice/data gear during incidents, building power downs, etc.
  • Perform voice CPE backups/reboots.
  • Research and/or apply vulnerabilities/patches, policy and routing changes.
  • Build custom reports
  • Perform on-site and remote health checks
  • Process changes and support projects.
  • Change control compliance.
  • Update tickets and assorted admin work.
  • Should be available to support customer outside working hours on any immediate downtime

Requirements

  • HS Diploma or equivalent
  • 4+ years of experience working with voice and data
  • Knowledge of Routing/ Switching/ Telco-Transport Layer/ Mobility and ISP environments, LAN, WAN, Knowledge of IP, Enterprise Network, SIP and BvOIP.
  • Excellent analytical, interpersonal, and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.

Preferences

  • Resources with prior networking experience in the telecom domain (AT&T, Verizon etc.) for enterprise customers.