Tier 1 Help Desk // Harrisburg, PA (Onsite)
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Role: Tier 1 Help Desk
Location: Harrisburg, PA (Onsite)
Duration: 12+ months contract
Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study.
The training cycle runs 3-4 weeks, so start date would most often fall 2 to 3 weeks from the date of acceptance.
This team teleworks on every Friday.
This position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at-
1101 South Front St., Harrisburg, PA 17104
This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. No Tier 2 work will be performed. This is an operational-type job and reliability, and communication are key components to making the department successful.
Client seeks someone with customer service experience, people skills, prefer a team environment and have basic IT experience. They can teach the IT, but the candidate either will have or doesn't have people and customer service skills.
The Help Desk Analyst Performs The Skills Listed Below-
Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
Investigates and resolves computer software and hardware problems of users.
Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
Talks with technical and non-technical co-workers to research problem and find solution.
Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
Follow quality standards and displays strong customer service skills.
Able to work in a team environment.
Complete assigned tasks.
Excellent communication skills; both written and spoken.
Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory
Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.
Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.
Thanks and Regards,
Vinay Kumar
Technical Recruiter
1601 N Harrison Ave, STE # 2B, Pierre, SD 57501
Phone: 605-220-5981 Ext. 114 | Direct: 605-640-5005 | [email protected]
F: (605) 609-2010 | W: www.my3tech.com
Certified Minority Business Enterprise (MBE)
An E-Verify Company
DISCLAIMER: The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer or if you want to be REMOVED please reply with REMOVE in the Subject line of this email.
Location: Harrisburg, PA (Onsite)
Duration: 12+ months contract
Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study.
- This requisition has an hour-long in-person interview.***
The training cycle runs 3-4 weeks, so start date would most often fall 2 to 3 weeks from the date of acceptance.
This team teleworks on every Friday.
This position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at-
1101 South Front St., Harrisburg, PA 17104
This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. No Tier 2 work will be performed. This is an operational-type job and reliability, and communication are key components to making the department successful.
Client seeks someone with customer service experience, people skills, prefer a team environment and have basic IT experience. They can teach the IT, but the candidate either will have or doesn't have people and customer service skills.
The Help Desk Analyst Performs The Skills Listed Below-
Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
Investigates and resolves computer software and hardware problems of users.
Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
Talks with technical and non-technical co-workers to research problem and find solution.
Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
Follow quality standards and displays strong customer service skills.
Able to work in a team environment.
Complete assigned tasks.
Excellent communication skills; both written and spoken.
Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory
Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.
Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.
Thanks and Regards,
Vinay Kumar
Technical Recruiter
1601 N Harrison Ave, STE # 2B, Pierre, SD 57501
Phone: 605-220-5981 Ext. 114 | Direct: 605-640-5005 | [email protected]
F: (605) 609-2010 | W: www.my3tech.com
Certified Minority Business Enterprise (MBE)
An E-Verify Company
DISCLAIMER: The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer or if you want to be REMOVED please reply with REMOVE in the Subject line of this email.
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