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Department: Client Delivery
Employment Type: Permanent - Full Time
Location: Manila
Description
The primary role of the IT Support Engineer is to provide IT support to all Human8 employees following best practices which are in place in the department, in a first and second line multi-purpose role.
The position will involve a high level of customer service and support, proactive problem solving and an expectation of continuous service improvement of the Human8 infrastructure and support desk.
Key Responsibilities
Employment Type: Permanent - Full Time
Location: Manila
Description
The primary role of the IT Support Engineer is to provide IT support to all Human8 employees following best practices which are in place in the department, in a first and second line multi-purpose role.
The position will involve a high level of customer service and support, proactive problem solving and an expectation of continuous service improvement of the Human8 infrastructure and support desk.
Key Responsibilities
- We are looking for a Service Desk Engineer to join the IT Operations team in order to support the growth of Human8 and the international expansion.
- Together with your team members you will become responsible for the IT Service desk & support of all hard and software.
- You try to constantly improve our procedures.
- You are part of the IT Operations team and report to the IT Operations Manager.
- You are able to align different service desk and regions in 1 unified process.
- With your knowledge and passion for technology, applications and IT systems you can take us a step further than the competition.
- You will share your knowledge with employees and guide them with training.
- You maintain an international IT infrastructure.
- Provide support for 900 users in +20 office locations around the globe, with occasional travel to other offices if required.
- Because of the different time zones you have to support there is willingness to work in different time zones (early or late shift).
- Bachelor in computer science or higher (or a proven track record in IT).
- You have 3-5 years of professional experience in an IT Support role.
- You have profound knowledge of Microsoft products.
- You have experience in remote working techniques: Citrix, VPN, Remote desktop…
- You’re familiar with: routers, switches, TCP/IP, DHCP, DNS, FTPS, VPN, HTTPS.
- Other relevant skills: Nessus, Qualys, antivirus, patching, ect.
- Background of IT security techniques is a plus (technology, procedures, …) and you can help with maintaining the ISO 27001 certificate and improve our ISMS.
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