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Telecommunications Technician II

  • Full Time, onsite
  • AI Spins Inc.
  • Hybridminimum of 2 days per week in office, United States of America
Salary undisclosed

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Information Technology Telecommunications Technician II

Madison, WI (hybrid)

Program Related: Please ensure you attach the WI Cover Sheet (attached), a valid Right to Represent, and the candidate's resume with full legal first name, and last name. Withdrawn candidates will not be permitted to be replaced. If you would like to use a sub vendor, only 1 level deep, please submit the sub vendor usage request form.

The State of Wisconsin is looking for a Telecommunications Technician II.

Position Summary:

This telecommunications technician position will work at the direction of the End Use Support section chief within the Department of Natural Resources. This position will work with cellular vendors for new and upgrade phone orders, along with service suspensions and cancellations. This position will work with a ticketing system where all work requests and progress are tracked. This position will update inventory and various other systems, therefore attention to detail and the ability to follow complicated procedures is required. This position may also support teleconferencing events, which involve camera and sound system set up. This position works with other technicians across the DNR, and with customers and VIPs as well, so great customer service skills are required as well.

Top Skills & Years of experience:

  • Experience in supporting smart phones 2 years minimum
  • Experience in working with cellular vendors - 2 years minimum
  • Experience in following detailed procedures 2 years minimum
  • Experience in working with a ticketing systems to track work 2 years minimum
  • Experience in tactful and professional communications with teammates and customers 2 years minimum

Nice to have skills (the most qualified candidates will have some/all of these skills):

  • Experience in working with cellular vendors
  • Experience with using online vendor portals
  • Experience working on a technical team
  • Excellent written and verbal communication skills
  • Experience working with Microsoft Office suite including Teams

Interview Process: Initial interview via MS Teams, with potential for additional in-person interviews

Duration of Contract: 6/30/2025 with possibility of extensions

Remote or onsite? Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense Position is hybrid per agency standards, with a minimum of 2 days per week in office.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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