Service Desk Support

• Provide first-line support for hardware, software, and network issues via phone,
• email, and in-person.
• Troubleshoot and resolve technical problems related to operating systems,
• applications, and network connectivity in windows and Mac operating systems.
• Escalate complex issues to higher-level IT teams or specialized departments when necessary.
• Good Knowledge of Windows OS and Mac OS.
• Handson experience in Active Directory,Exchange,O365.
• Troubleshooting Microsoft Office applications and other application related issues.
• Record, track, and manage service requests and incidents using a ticketing system.
• Prioritize and categorize issues to ensure efficient resolution.
• Communicate with end-users to provide updates on the status of their requests and incidents.
• Assist with user account creation, modification, and deletion.
• Manage permissions and access controls to ensure proper security measures are in place.
• Help Users with password resets

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.