Service Desk Agent
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ob Title: Service Desk Agent
Location: Questa, New Mexico, On-site, Open to Re-Location
Pay: $30+/hr W2
Summary:
The Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and /or incidents. The Agent manages requests via service desk software that tracking, follow-up and closure of incidents.
Responsibilities:
- Trouble ticketing, triage, fixes, and dispatch.
- End-to-end problem management (ITSM), Access Control, Password Reset, problem resolution through technical scripts and knowledge base, For Applications: How To's, Printer Installations, GUI installs / updates
Requirements:
- Level III Support with 5-7 years experience Staffing & Scheduling of projects.
- Manage Customer needs(Service Level Agreement) To evaluate the current Helpdesk processes, staff and staffing responsibilities and flows and identify gaps and commonalities implement short term/interim solutions to meet the Enterprise Plan requirement accessibility.
- Be a strategic asset that is integrated with the organization it supports.
- Risk Management Suggest and implement the best practices of Industry.
- Serve as a single point of contact for Customer Develop solutions to meet the Enterprise Plan requirement accessibility.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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