Lead DevOps Engineer

Lead DevOps Engineer

Office hybrid in San Francisco

Salesforce empowers some of the world's largest companies with its core CRM offering. A key component of this infrastructure is our network software, which ensures optimized and secure connectivity-whether between our customers and the application or between our data centers and customer applications. The Network Software team is dedicated to delivering sophisticated software products that provide this flawless experience to our customers.

As our service and platform evolve to fully embrace lights-out operations, single-click deployment to tens of thousands of nodes, and self-healing, self-optimizing services, we must balance these advancements with global scale and traffic distribution to enhance the end-user experience.

We are currently hiring a DevOps Engineer with expertise in automating and operating critically important, web-scale distributed systems in the public cloud. In this role, you will be part of the team responsible for the automation and operation of our Content Delivery Network (CDN) services, ensuring that Salesforce applications are delivered securely and performant to our enterprise customers.

Your Impact:

• You will be a Service Owner and a Technical Leader for DevOps, with a focus on automation and operations, of the Content Delivery Services for Salesforce.
• Work multi-functionally with engineers, product managers, and external partners on the deployment, operations, automation, monitoring, and continuous improvement of the services.
• Lead by example in delivering high-quality product/service and a premium customer experience.
• Provide guidance into long-range platform requirements and operational guidelines, with a focus on automation, and continuous improvement of Platform Service Composability and availability.
• Own and improve standard processes/methodologies for provisioning, application scaling, configuration management, capacity planning, monitoring, etc. to improve organization-wide insight into how distributed systems interact and perform in production
• Laser focus on customer success. Analyze and comprehend how customers are using the platform and help drive continuous improvement of the offering based on that.
• Own daily operational goals and critical metrics with the team.
• Continuously raise our standard of engineering excellence by implementing standard processes for coding, testing, and deployment
• Participate in the team's on-call rotation to address sophisticated problems in real-time and keep services operational and highly available.
• Mentor and guide team members.
• Championing a culture and work environment that promotes diversity and inclusion.

Required Skills:

• 6+ years work experience in a DevOps or similar role. 1+ year of experience as a Technical Lead.
• A related technical degree required.
• Analytical & problem solving skills, ability to communicate ideas clearly
• Scope work, management of backlog and predictability of project delivery.
• Fluency in one or more scripting languages such as Python or Golang.
• Experience with Containers and orchestration services like Kubernetes, Docker etc.
• Proven understanding and work experience with fundamental network technologies like DNS, Load Balancing, SSL, TCP/IP, and HTTP
• Experience in configuration management technologies such as Puppet and Terraform.
• In depth experience in delivering and operating services in AWS or another cloud PaaS provider
• Proven understanding of how to configuration, deployment, management and maintenance of large cloud-hosted systems; including auto-scaling, monitoring, performance tuning, troubleshooting and disaster recovery
• Proficiency with source control, continuous integration, and testing pipelines
• Excellent communication and collaboration abilities, with a strong focus on partnership.

Preferred Skills:

• Working experience and knowledge of Content Delivery Networks.
• In-depth, hands-on experience with Linux, networking, server, and cloud architectures.
• Understand cloud security and standard methodologies. .

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.