Contact Center Representative
Salary undisclosed
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Description
West Michigan Credit Union is looking for an enthusiastic individual to join our team as a Contact Center Representative in Grand Rapids. Our Representatives are responsible for assisting members with telephone, email, and website requests.
What We’re Looking For
Approximately half of our current team members have advanced through promotions or transfers within the Credit Union. We make it a priority to promote internal candidates whenever feasible, taking your professional goals into careful consideration. Join us and embark on a journey towards personal growth, where you’ll have the opportunity to develop new skills, expand your knowledge, and accomplish goals that enhance both your professional career and personal life.
Who We Are
WMCU is a not-for-profit financial cooperative that proudly serves members at six locations across West Michigan. We are a local member owned and operated credit union that strives to meet our members where they are at, help them to grow financially and celebrate their successes. With a passion for community involvement, we are committed to supporting the communities our members and team members call home.
The primary purpose of this position is to assist West Michigan Credit Union to live out its mission, “Working together as the most trusted resource to help our members’ financial lives be simply better,” by delivering outstanding service to both members and internal members.
WMCU is an Equal Employment Opportunity (EEO) employer, ensuring fair and unbiased employment practices.
West Michigan Credit Union is looking for an enthusiastic individual to join our team as a Contact Center Representative in Grand Rapids. Our Representatives are responsible for assisting members with telephone, email, and website requests.
What We’re Looking For
- Team player attitude.
- High school diploma or GED required.
- Customer service background.
- Able to pass a background check.
- Must have excellent written and oral communication skills.
- Must be detailed oriented.
- CU*Answers experience a plus.
- Answer incoming phone calls, emails, and contact requests inquiring about credit union products and services.
- Identify member’s needs, clarify information, research every issue and provide solutions and/or alternatives.
- Maintain an excellent knowledge of all products and services, policies, and standards.
- Educates members on making the most effective use of services offered.
- Be able to identify fraud on an account.
- Competitive salary
- A robust benefit package (healthcare, dental, vision insurance, life, STD & LTD)
- Health Savings Account plus company contributions
- 401K plus up to 7% company contributions
- Paid time off
- 9 paid holidays
- Paid volunteer time
- Education reimbursement
- Annual merit raises
- Employee Assistance Program
Approximately half of our current team members have advanced through promotions or transfers within the Credit Union. We make it a priority to promote internal candidates whenever feasible, taking your professional goals into careful consideration. Join us and embark on a journey towards personal growth, where you’ll have the opportunity to develop new skills, expand your knowledge, and accomplish goals that enhance both your professional career and personal life.
Who We Are
WMCU is a not-for-profit financial cooperative that proudly serves members at six locations across West Michigan. We are a local member owned and operated credit union that strives to meet our members where they are at, help them to grow financially and celebrate their successes. With a passion for community involvement, we are committed to supporting the communities our members and team members call home.
The primary purpose of this position is to assist West Michigan Credit Union to live out its mission, “Working together as the most trusted resource to help our members’ financial lives be simply better,” by delivering outstanding service to both members and internal members.
WMCU is an Equal Employment Opportunity (EEO) employer, ensuring fair and unbiased employment practices.
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