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Job Description
Job Summary:
We are seeking a skilled and motivated IT Help Desk Technician to provide Level 1 and Level 2 support for our medical client at their location. In this role, you will handle a wide range of technical issues, ensuring prompt resolution and maintaining high-quality IT service delivery. The ideal candidate will have experience in healthcare IT systems, excellent problem-solving skills, and a strong customer service orientation.
Key Responsibilities:
Level 1 Support:
- Respond to and resolve basic technical issues via phone, email, and ticketing system (e.g., account access, password resets, software installations).
- Assist with troubleshooting end-user hardware, software, and network connectivity issues..
Level 2 Support:
- Address more complex technical issues that require in-depth troubleshooting (e.g., system configuration, network issues, advanced software troubleshooting).
- Collaborate with other IT teams, vendors, and third-party support to resolve escalated incidents.
- Perform system diagnostics and assist in hardware and software deployments, upgrades, and maintenance.
- Support and manage IT assets, including workstations, printers, and mobile devices.
Documentation & Reporting:
- Maintain accurate records of technical issues and solutions within the ticketing system.
- Create and update knowledge base articles and documentation for common issues.
- Provide detailed reports on system performance and recurring issues.
Required Skills & Experience:
- Proven experience as a Help Desk Technician or IT Support Technician.
- Strong understanding of Windows OS, Active Directory, Microsoft 365, and network troubleshooting.
- Knowledge of IT best practices, especially in relation to security and privacy in healthcare environments (HIPAA compliance).
- Strong customer service skills with the ability to communicate technical information to non-technical users.
- Ability to work under pressure and manage multiple issues simultaneously.
- Strong organizational and time management skills.
Preferred Qualifications:
- Certification in CompTIA A+, Network+, or related IT certifications.
- Experience supporting medical environments, including understanding of healthcare IT infrastructure.
- Familiarity with ITIL practices and principles.
Education:
- Associate degree in IT, Computer Science, or a related field (or equivalent experience).
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- 401(k) plan
- Paid time off and holidays
- Professional development opportunities
- Continued Education and Tutition Reimbursement
This position is a great opportunity for someone passionate about IT support and eager to work in a dynamic, healthcare-focused environment. If you have a strong technical background and enjoy helping others, we d love to hear from you!
