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JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
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  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
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  2. Click. then Settings.
  3. Click Privacy and Security.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
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  4. Scroll down and click on JavaScript.
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Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

PART TIME Bilingual (Spanish) Customer Service Rep

Salary undisclosed

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This is a remote (work from home) position!

Job Summary

An Alivi Bilingual Customer Service Representative (CSR) will provide prompt and courteous support to the members of our health plan partners in both English and Spanish, address inquiries about our transportation services. The CSR role requires excellent communication skills in both English and Spanish, empathy, patience, and attention to detail during data entry and while speaking with members.

Duties & Responsibilities
  • Handle inbound calls in both English and Spanish from health plan members and representatives, regarding transportation services offered through our health plan
  • Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey
  • Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI)
  • Escalates transportation and customer service concerns to contact center leadership team

Requirements
  • Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience
  • Fully bilingual: English/Spanish
  • High School degree or equivalent
  • Must be able to sit for 8 hours or more a day wearing a headset
  • Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members.)
  • CSR’s must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps
  • Excellent written, communication and data entry skills
  • Moderate experience in Microsoft Teams, Outlook, and Word
  • Must be able to adapt to high and a fast-paced call volume

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