Administrative Program Specialist A / CHW Supervisor
Salary undisclosed
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Supplemental Information
The Louisiana Department of Health is dedicated to fulfilling its mission through direct provision of quality services, the development and stimulation of services of others, and the utilization of available resources in the most effective manner.
LDH serves as a model employer for individuals with disabilities.
About this position:
This position is located within the Louisiana Department of Health / Office of Public Health / Region 4 - Clerical Services / Parish Health Unit / Lafayette Parish
Announcement Number: OPH/AS/200439
Cost Center: 3262109004 / 9992800
Position Number(s): 50510387
This vacancy is being announced as a Classified position and will be filled as a Job appointment.
(Job appointments are temporary appointments that may last up to 48 months)
No Civil Service test score is required in order to be considered for this vacancy.
AN IDEAL CANIDATE SHOULD POSESS THE FOLLLOWING COMPETENCIES:
Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.
Managing Performance: The ability to direct and to evaluate the work of employees.
Managing Resources: The ability to ensure resources such as time, money, and people are utilized appropriately to result in maximum business value.
Preferred Competencies:
Accepting Direction: The ability to accept and follow directions from those higher in the chain of command.
Acting with Ethics and Integrity: The ability to be consistent, honest, and a trustworthy steward of State resources.
Building and Supporting Teams: The ability to combine your actions and efforts with others to work toward achieving a common goal.
Displaying Professionalism: The ability to recognize how your actions impact the perceptions of both you and
your organization.
Fostering Engagement: The ability to encourage others to invest in their work and the success of the organization
Leading Effective Teams: The ability to guide and motivate a team to create, plan for, and achieve goals.
Networking: The ability to intentionally develop or maintain relationships with internal partners, external partners, and professional contacts.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.*
A resume upload will NOT populate your information into your application. Work experience left off your electronic application or only included in an attached resume is not eligible to receive credit
For further information about this vacancy contact:
Angela Selders
[email protected]
LDH/HUMAN RESOURCES
BATON ROUGE, LA 70821
225 342-6477
This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.
Minimum Qualifications
MINIMUM QUALIFICATIONS:
A baccalaureate degree.
SUBSTITUTIONS:
Six years of full-time work experience in any field may be substituted for the required baccalaureate degree.
Candidates without a baccalaureate degree may combine work experience and college credit to substitute for the baccalaureate degree as follows:
A maximum of 120 semester hours may be combined with experience to substitute for the baccalaureate degree.
30 to 59 semester hours credit will substitute for one year of experience towards the baccalaureate degree.
60 to 89 semester hours credit will substitute for two years of experience towards the baccalaureate degree.
90 to 119 semester hours credit will substitute for three years of experience towards the baccalaureate degree.
120 or more semester hours credit will substitute for four years of experience towards the baccalaureate degree.
College credit earned without obtaining a baccalaureate degree may be substituted for a maximum of four years full-time work experience towards the baccalaureate degree. Candidates with 120 or more semester hours of credit, but without a degree, must also have at least two years of full-time work experience to substitute for the baccalaureate degree.
NOTE: Any college hours or degree must be from an accredited college or university.
Job Concepts
Function of Work:
To perform responsible, administrative functions in support of an organizational unit.
OR
To manage a specialized departmental or statewide program.
Level of Work:
Entry.
Supervision Received:
General from higher-level supervisory personnel.
Supervision Exercised:
May supervise 1-2 lower level personnel.
Location of Work:
May be used by all state agencies.
Job Distinctions:
Note: Agency impact, hierarchy, and reporting relationship patterns will be considered when making allocations to this level.
Differs from Administrative Coordinator 4 by the presence of professional duties that involve a variety of administrative functions or responsibility for a specialized departmental or statewide program.
Differs from Administrative Specialist--B by the absence of a moderate degree of complexity, impact, or independence in assigned duties and program areas.
Examples of Work
This is lead administrative position that functions in support, training, orienting, and managing of administrative and programmatic functions to all Community Health Workers (CHW) in 9 regions, which include 60 parish health units in the direction of the CHW statewide program. This position directly supervises 4 positions; 2- State Administrative Coordinator 3s/CHWs and 2- Contract CHWs in Region 4. Charged with providing programmatic support, direction and oversight of the implementation of records management and caseload follow-up in the CHW computer based system and statewide CHW policies and instruction. The goal of the CHW Program is to improve the quality of life for Louisiana residents by helping to address the individuals’ health-related social needs and the community factors that drive them (social determinants of health). Supervision is received from the Program Manager 1-B-DHH/Assistant Regional Administrator (ARA).
75% Position serves as the lead CHW Program lead statewide providing first-hand knowledge on policy and system reporting. Supervises frontline CHW staff to systematically identify and refer health-related social needs of the community and determine eligibility. Provides programmatic supervision and oversight to the staff as it pertains to the CHE program/system; and troubleshooting IT issues with the CHW system. Organizes the training with CHW staff internally to allow for trainee staff to learn and practice with the customized forms and templates best suited for the client population. Manages the implementation of standards and guidelines for the Office of Public Health CHW computer based program. Coordinates system information by maintaining databases, generating reports and ensuring information integrity. Makes presentation of information in workshops and training sessions. Serves as the training lead for CHW staff statewide, primary support for the CHW system and ensures staff adequately trained on the system. Incumbent designated as a “Super User”, trained to configure the system, define clinical decision rules, and determine when alerts appear, and then provide front line support to other users in the clinic. Update and maintain the CHW program orientation manual, compile weekly CHW reporting; develop and maintain a program summary report, in collaboration with partners, coordinate the CHW Workforce Committee (scheduling, agendas and notes), respond to CHW requests for supplies and promotional materials and coordinate with State Management Team (SMT) regarding the procurement of these supplies, develop and implement ongoing CHW professional development, recommend CHW hiring and separation, to include communicating with candidates and SMT, scheduling interviews , setting up email accounts, etc., provide ongoing program development and improvement, and other duties as assigned. Acts as a liaison between these clients health and social services and the community; linking clients with community services that may address their health-related social needs (i.e. housing instability, food insecurity, utility needs, interpersonal violence, and transportation needs). Serves as programmatic consultant and lead for the CHW Program statewide. Is charged with providing ongoing training, consultation and expert knowledge as it relates to the computer based CHW reporting system. Manages, updates and distributes standard operating procedures as community needs changes statewide. Communicates and directs IT staff to make necessary changes to the statewide CHW computer based system. The goal of the CHW Program is to improve the quality of life for Louisiana residents by helping to address the individuals’ health-related social needs and the community factor that drive them (social determinants of health) and track statistics through complex reporting. Duties consist leading and guiding CHWs onboarding/training/orienting/updating policy and procedures continually, communicating directly with Information Technology on issues that arise and revisions needed to the system using, staff schedule assignments, approving time worked, travel expense reports, and follow up to ensure duties are completed. Responsible for determining programmatic eligibility for the Community Health pilot program administered by the Office of Public Health based on detailed knowledge, policies, program regulations, procedures and guidelines. Meet patients in the parish health unit and conduct a needs assessment survey, including helping patients to set health goals. Make weekly follow-up calls and home visits to patients. Motivating patients to meet their health goals. Helping patients with social issues like homelessness, substance abuse and hunger. Assists patients with organizing their records, make follow-up appointments, and filling their prescriptions. Help patients fill out applications for Medical Assistance and SNAP (Supplemental Nutrition Assistance Program). Work with other CHWs and staff to create a directory of community resources (e.g. food banks, housing assistance programs, childcare resources, etc.) in each community region.
25% Document each patient encounter in detail. Prepare reports and documents as needed or requested. Maintains confidentiality per HIPAA guidelines in regard to patient information.
Identifies and documents systems barriers in efforts to connect clients to health and social
services. Provides input into the developments and implementation of community programs
created in response to the identified needs. Attend a weekly group meeting with other CHWs and program supervisors. Other duties reasonably assigned.
The Louisiana Department of Health is dedicated to fulfilling its mission through direct provision of quality services, the development and stimulation of services of others, and the utilization of available resources in the most effective manner.
LDH serves as a model employer for individuals with disabilities.
About this position:
This position is located within the Louisiana Department of Health / Office of Public Health / Region 4 - Clerical Services / Parish Health Unit / Lafayette Parish
Announcement Number: OPH/AS/200439
Cost Center: 3262109004 / 9992800
Position Number(s): 50510387
This vacancy is being announced as a Classified position and will be filled as a Job appointment.
(Job appointments are temporary appointments that may last up to 48 months)
No Civil Service test score is required in order to be considered for this vacancy.
AN IDEAL CANIDATE SHOULD POSESS THE FOLLLOWING COMPETENCIES:
Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.
Managing Performance: The ability to direct and to evaluate the work of employees.
Managing Resources: The ability to ensure resources such as time, money, and people are utilized appropriately to result in maximum business value.
Preferred Competencies:
Accepting Direction: The ability to accept and follow directions from those higher in the chain of command.
Acting with Ethics and Integrity: The ability to be consistent, honest, and a trustworthy steward of State resources.
Building and Supporting Teams: The ability to combine your actions and efforts with others to work toward achieving a common goal.
Displaying Professionalism: The ability to recognize how your actions impact the perceptions of both you and
your organization.
Fostering Engagement: The ability to encourage others to invest in their work and the success of the organization
Leading Effective Teams: The ability to guide and motivate a team to create, plan for, and achieve goals.
Networking: The ability to intentionally develop or maintain relationships with internal partners, external partners, and professional contacts.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.*
A resume upload will NOT populate your information into your application. Work experience left off your electronic application or only included in an attached resume is not eligible to receive credit
For further information about this vacancy contact:
Angela Selders
[email protected]
LDH/HUMAN RESOURCES
BATON ROUGE, LA 70821
225 342-6477
This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.
Minimum Qualifications
MINIMUM QUALIFICATIONS:
A baccalaureate degree.
SUBSTITUTIONS:
Six years of full-time work experience in any field may be substituted for the required baccalaureate degree.
Candidates without a baccalaureate degree may combine work experience and college credit to substitute for the baccalaureate degree as follows:
A maximum of 120 semester hours may be combined with experience to substitute for the baccalaureate degree.
30 to 59 semester hours credit will substitute for one year of experience towards the baccalaureate degree.
60 to 89 semester hours credit will substitute for two years of experience towards the baccalaureate degree.
90 to 119 semester hours credit will substitute for three years of experience towards the baccalaureate degree.
120 or more semester hours credit will substitute for four years of experience towards the baccalaureate degree.
College credit earned without obtaining a baccalaureate degree may be substituted for a maximum of four years full-time work experience towards the baccalaureate degree. Candidates with 120 or more semester hours of credit, but without a degree, must also have at least two years of full-time work experience to substitute for the baccalaureate degree.
NOTE: Any college hours or degree must be from an accredited college or university.
Job Concepts
Function of Work:
To perform responsible, administrative functions in support of an organizational unit.
OR
To manage a specialized departmental or statewide program.
Level of Work:
Entry.
Supervision Received:
General from higher-level supervisory personnel.
Supervision Exercised:
May supervise 1-2 lower level personnel.
Location of Work:
May be used by all state agencies.
Job Distinctions:
Note: Agency impact, hierarchy, and reporting relationship patterns will be considered when making allocations to this level.
Differs from Administrative Coordinator 4 by the presence of professional duties that involve a variety of administrative functions or responsibility for a specialized departmental or statewide program.
Differs from Administrative Specialist--B by the absence of a moderate degree of complexity, impact, or independence in assigned duties and program areas.
Examples of Work
This is lead administrative position that functions in support, training, orienting, and managing of administrative and programmatic functions to all Community Health Workers (CHW) in 9 regions, which include 60 parish health units in the direction of the CHW statewide program. This position directly supervises 4 positions; 2- State Administrative Coordinator 3s/CHWs and 2- Contract CHWs in Region 4. Charged with providing programmatic support, direction and oversight of the implementation of records management and caseload follow-up in the CHW computer based system and statewide CHW policies and instruction. The goal of the CHW Program is to improve the quality of life for Louisiana residents by helping to address the individuals’ health-related social needs and the community factors that drive them (social determinants of health). Supervision is received from the Program Manager 1-B-DHH/Assistant Regional Administrator (ARA).
75% Position serves as the lead CHW Program lead statewide providing first-hand knowledge on policy and system reporting. Supervises frontline CHW staff to systematically identify and refer health-related social needs of the community and determine eligibility. Provides programmatic supervision and oversight to the staff as it pertains to the CHE program/system; and troubleshooting IT issues with the CHW system. Organizes the training with CHW staff internally to allow for trainee staff to learn and practice with the customized forms and templates best suited for the client population. Manages the implementation of standards and guidelines for the Office of Public Health CHW computer based program. Coordinates system information by maintaining databases, generating reports and ensuring information integrity. Makes presentation of information in workshops and training sessions. Serves as the training lead for CHW staff statewide, primary support for the CHW system and ensures staff adequately trained on the system. Incumbent designated as a “Super User”, trained to configure the system, define clinical decision rules, and determine when alerts appear, and then provide front line support to other users in the clinic. Update and maintain the CHW program orientation manual, compile weekly CHW reporting; develop and maintain a program summary report, in collaboration with partners, coordinate the CHW Workforce Committee (scheduling, agendas and notes), respond to CHW requests for supplies and promotional materials and coordinate with State Management Team (SMT) regarding the procurement of these supplies, develop and implement ongoing CHW professional development, recommend CHW hiring and separation, to include communicating with candidates and SMT, scheduling interviews , setting up email accounts, etc., provide ongoing program development and improvement, and other duties as assigned. Acts as a liaison between these clients health and social services and the community; linking clients with community services that may address their health-related social needs (i.e. housing instability, food insecurity, utility needs, interpersonal violence, and transportation needs). Serves as programmatic consultant and lead for the CHW Program statewide. Is charged with providing ongoing training, consultation and expert knowledge as it relates to the computer based CHW reporting system. Manages, updates and distributes standard operating procedures as community needs changes statewide. Communicates and directs IT staff to make necessary changes to the statewide CHW computer based system. The goal of the CHW Program is to improve the quality of life for Louisiana residents by helping to address the individuals’ health-related social needs and the community factor that drive them (social determinants of health) and track statistics through complex reporting. Duties consist leading and guiding CHWs onboarding/training/orienting/updating policy and procedures continually, communicating directly with Information Technology on issues that arise and revisions needed to the system using, staff schedule assignments, approving time worked, travel expense reports, and follow up to ensure duties are completed. Responsible for determining programmatic eligibility for the Community Health pilot program administered by the Office of Public Health based on detailed knowledge, policies, program regulations, procedures and guidelines. Meet patients in the parish health unit and conduct a needs assessment survey, including helping patients to set health goals. Make weekly follow-up calls and home visits to patients. Motivating patients to meet their health goals. Helping patients with social issues like homelessness, substance abuse and hunger. Assists patients with organizing their records, make follow-up appointments, and filling their prescriptions. Help patients fill out applications for Medical Assistance and SNAP (Supplemental Nutrition Assistance Program). Work with other CHWs and staff to create a directory of community resources (e.g. food banks, housing assistance programs, childcare resources, etc.) in each community region.
25% Document each patient encounter in detail. Prepare reports and documents as needed or requested. Maintains confidentiality per HIPAA guidelines in regard to patient information.
Identifies and documents systems barriers in efforts to connect clients to health and social
services. Provides input into the developments and implementation of community programs
created in response to the identified needs. Attend a weekly group meeting with other CHWs and program supervisors. Other duties reasonably assigned.
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