Field Systems Engineer - End User Computing
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Job Description
Department: Technical Services
Title: Field Systems Engineer EUC (On site)
Reports To: End-User Computing Team Lead
Status: Full-time
Classification: Exempt
SUMMARY
The Field Systems Engineer will work with a team and independently to support a diverse set of clients in the public and private sector. They will use technical support and desktop management skills to ensure client workstations and network performance meet user requirements. They will provide support by troubleshooting technical problems, determine root cause and advise on appropriate resolutions.
This Engineer will work both remotely, using RMM Tools, and on-site to complete assigned project-based work and must demonstrate good communication skills with co-workers and clients. The Engineer will perform all responsibilities in accordance with all company standards, policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provide technical support for all computer end-user related needs including troubleshooting desktop support, installations & upgrades
Diagnose computer hardware and software programs
Administer and support end-user technologies for wide range of clients
Understand and communicate respectfully technical information to all clients
Install, configure and maintain end-user technologies, including mobile technologies
Administer and troubleshoot basic network issues, file sharing services; add or upgrade end- user software and configure peripherals
Maintain documentation of client issue resolution and related processes and procedures
Support common business and productivity software
Assist clients with requests for technology services and engage appropriate IT personnel via helpdesk ticketing system
Maintain confidentiality with regard to the all client information by following sound security protocols
Serve as a technology advocate and embrace ever changing technologies
OTHER SKILLS AND QUALIFICATIONS:
Experience with Microsoft 365, Apple or Google G-Suite solutions
Experience with basic network troubleshooting
Our employee's research cuts through the fog of complexity in IT; we are able to demystify the many evolution's and innovations. In addition to communicating well with clients, we are experts at integrating a client's existing hardware and software with new technologies. This collaborative approach is successful because of the breadth and depth of our technical expertise; without our extensive experience and knowledge base, we would not be able to deliver this cooperative result.
We are a Woman Owned Business Enterprise (WBE) certified by the state of Missouri and an IBM Premier Business Partner and we service both private and public sectors.
Location: Jefferson City, Missouri