Client Relationship Associate

Proactively engage with customers to understand their needs, provide information about products or services, and offer personalized solutions. Maintain regular communication through various channels, including phone calls and emails after a quote is sent.

Establish and nurture long-term relationships with key customers/International Distributors. Understand their business goals and challenges, identify opportunities for collaboration, and act as a trusted advisor to help them achieve success.

Address customer inquiries, complaints, and escalations promptly and effectively. Investigate issues, coordinate with internal teams, and ensure timely resolution while maintaining a high level of customer satisfaction.

Oversee and manage customer accounts, ensuring accurate and up-to-date records of interactions, transactions, and preferences. Identify opportunities to upsell or cross-sell products or services based on customer needs and preferences.

Attend any incoming customer calls and address the issues they may have in a timely manner.

Collect and analyze customer feedback to identify trends, areas for improvement, and opportunities to enhance the customer experience. Utilize customer relationship management software or tools to track interactions and generate reports for management review.

Work closely with cross-functional teams, such as sales, and marketing, to align customer strategies and initiatives. Collaborate on projects to improve customer satisfaction, retention, and loyalty.

Work with Sales & Marketing head to develop and implement strategies to enhance customer retention and minimize churn. Proactively identify at-risk customers, develop retention plans, and execute initiatives to address their concerns and improve satisfaction.

Stay up-to-date with industry trends, market conditions, and competitor activities that may impact customer relationships. Communicate this knowledge to the team and adapt strategies, identify new opportunities, and provide insights for business growth.

Coordinate all tradeshows and events that Saris Infrastructure attends.

Skills

Exceptional communication and interpersonal skills, with the ability to build rapport and establish strong relationships with diverse customer groups.

Strong problem-solving and conflict-resolution abilities.

Proficiency in using customer relationship management (CRM) software or similar tools.

Excellent organizational and time management skills, with the ability to multitask and prioritize effectively.

Familiarity with sales techniques and customer retention strategies

Knowledge of industry trends, customer behavior, and best practices in customer relationship management

C+A Global is a world-class brand builder and licensee, driving the innovation and growth of some of the world s biggest and most beloved consumer products from HP, Kodak, Saris, Zink, Flowtron, Nickelodeon, Mattel, and more. Headquartered in Central Jersey with locations across the globe, C+A Global uses customer feedback, reviews, and technological advances to gain market share in highly competitive categories. As one of the leading e-commerce retailers with 20+ years of experience and 200+ products in development at any given time, C+A Global knows what it takes to get a brand off the shelf and into consumers hands.