Customer Support Representative - Onsite UTAH

Customer Service Representatives assist customers via inbound and outbound phone calls, emails, SMS and chat utilizing the array of tools to communicate effective solutions. Having a passion for various electronics products, the art of building rapport with the customer, and having a consultative approach is for sure the way of assisting them and an easy way to upsell new products.

CORE RESPONSIBILITIES:

• Interacts with customers via inbound and outbound telephone, chat, SMS and e-mail, must be able to wear headset and manipulate objects such as keyboard, and mouse.
• Analyzing and understanding the customers’ needs with great listening skills, asking qualifying questions and presenting the appropriate services/products/solutions/suggestions.
• Recognizes, conveys, promotes, compares, co-navigates, and sells products and service value with a consultative approach.
• Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
• Should have a penchant for detailed and accurate documentation.
• Offering the customer an upgrade on new products.
• Helps customers through the overall shopping experience.?
• Demonstrates the ability to establish and maintain effective relationships with customers and be the custodian and ambassador of the brand.
• Achieves overall performance goals of the organization.
• Regular, consistent, and punctual attendance. The business hours are Monday – Sunday with 2 days off. Variable schedule(s) from 8:00 AM to 10:00 PM MST. Must be able to have video while working from home. This is an onsite position and must be able to commute to our South Jordan location daily.

JOB QUALIFICATION:

• High School or Equivalent
• Generally, requires 6 months to 1 year of customer service / retail experience.
• Will be required to be on video for training and operational needs.
• Must have stable internet to manage video, phone and chat bandwidth.
• Prior experience in upsell, cross-sell or direct sales will be an added advantage.
• Energetic, ambitious and team-oriented with a strong work ethic.
• Always a “customer first” approach and should be an advocate of white glove service.
• High level of Integrity, understand & abide by our business practices.
• Strong interpersonal skills and the ability to interact with both existing and new customers, as well as coworkers.
• Ability to multi-task in a high-speed working environment.
• Strong organizing skills, follow-up and time management.
• Superlative customer service skills channeled towards world-class customer experience.
• A penchant for electronic gadgets/products.
• Confident, positive & persuasive speaking skills resulting in customer loyalty, effortless CX, and conversion.
• Excellent oral and written communication skills backed with good call control and consultative approach.
• Effective listening skills, attentiveness, and time management.
• Willingness to learn (product specs, policies & processes), and improve.
• Relationship building, personalization, and story-telling ability.
• Strategic prospecting skills and excellent rapport-building.
• Ability to translate consultative conversation into sales.
• Should be able to clear a 5-panel drug test and background verification.

Note : If you are interested, please send your resume - [email protected]