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Jobs or company...

W2 - Telecommunications Analyst III (CustomerService, SIP, H323, VolP, Cisco phone) Remote within WI

Salary undisclosed

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Dice

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified
Description:
The client is seeking a Telecommunication Analyst III

Will close to submissions on 9/24/24 at 4:00PM CST
Position overview: Looking for an experienced Telecommunication Analyst to continue our support for our business partners and people in our care. This individual will be assisting with supporting and installing telephones, cellphones and other video conferencing solutions.
Required Skills & Years of Experience: 1 5 Years

Video Conferencing infrastructure and endpoints management
Mobile device support and Management
Customer Service
Working knowledge of iPhones and iPads
Strong customer service skills
Ability to work in a fast paced environment
Required soft skills:

Ability to work independently but in a team environment-
Able to meet deadlines
Punctual
Ability to multi-task and balance their work day
Ability to troubleshoot complex problems and determine a solution
Preferred vendor Experience:

USCC
Verizon
AT&T (FirstNet)
Zoom
AirWatch
Apple Business Management
Microsoft
Cisco Webex
Interview Process: In Person or Online via Teams
Duration: 6/30/25 with possibility for extension
Remote or on-site: Candidates MUST be local to WI or willing to relocate at the candidate's expense prior to starting. This position is mostly remote but will require office visits as needed.

Additional information:
Travel: In-state, day travel in State-owned vehicles is expected. Occasional long hours are possible, but limited. This position will have minimal travel but it may be necessary for some projects. No overnight travel expected.

Provides technical assistance in support and preparation of telecom technologies, primarily focused on mobile technology management, deployment, and maintenance. Requires working knowledge of and experience with mobile devices, and desktop technologies including, but not limited to, desktop applications, iPhones, and iPads. Must be able to work independently or as part of a team. In-state, day travel in State-owned vehicles is expected. Occasional long hours are possible, but limited. This is a remote position with office visits at least weekly. Applicants must reside within the State of Wisconsin.
The DOC telecom group manages:

Telecommunication Company management
Smart phone support
Tablet Support
InTune
Airwatch
Apple Business Management
Video conferencing account management
Minimally qualified applicants must have:
  • Working knowledge of Telecommunication concepts such as SIP, H323 and other VolP technologies
  • Working knowledge of Networking concepts
  • Experience with Cisco phones and infrastructure
DOC requires background checks to be performed internally.
Pay range: $28 to $31 per hour on W2.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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