Revenue Analyst
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Position Title: Sr. Revenue Specialist Location: Hoffman Estates, IL (This is an onsite role so need local to IL) 03+ Months contract to start
W2 Only!!
Position Summary:
Handles collection of all Contractual Obligations owed to company for full and/or product customer cancellations.
Prepares, sends & tracks all Contractual Obligation Letters to customers for both full & product cancellations both timely and accurately.
Works directly with internal Legal department & external Legal Representatives to handle Bankruptcy cases.
Works directly with external Legal Counsel & 3rd Party regarding collections for Contractual Obligations due for full and/or product cancellations.
Follows up with customers for outstanding obligation payments.
Processes FTP/Data Extraction requests & provides information to AR Manager and RGM for review/approval.
Consistently meets department SLA's regarding collection escalation process.
Provides weekly/monthly reporting to Management regarding Contractual Obligations paid vs. outstanding vs. waived.
Contribute on projects, process, and systems to drive continuous improvement
Skills
Computer skills - Proficient in Microsoft Office
Ability to work in a fast paced environment
Ability to work independently and to adapt to a fast changing environment
Strong attention to detail
Tact & diplomacy with dealing with internal & external clients
Strong analytic & research skills, including Skip Tracing.
Team oriented with strong customer service & assertive collection skills.
Confident phone skills
Strong written & oral communication skills
Self-motivator while actively participating in a team environment
Efficient time management & multi-tasking skills
Strong critical thinking skills
PREFERRED ATTRIBUTES & Qualifications
Some college
Minimum 2 years of Business to Business collections experience.
Knowledge of Oracle ERP system
Cognos Analytics reporting tool
Dealership knowledge
Bankruptcy laws/rulings knowledge.
Education
High School Diploma or equivalent
Minimum 3 years' experience in a finance, customer service, or collection background