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IT Support Specialist

  • Full Time, onsite
  • TAD PGS, Inc.
  • HybridPeriodically onsite, United States of America
Salary undisclosed

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We have an outstanding Contract to Hire position for an IT Specialist to join a leading Company located in the Homewood, AL surrounding area. This is a hybrid position with occasional need to go onsite.
The IT Specialist II is a member of a team focused on assisting customers via a ticketing system and direct telephone contact. We provide support for Windows desktops and servers, Microsoft 365 products, backup solutions, computer networks, and other IT services.
Responsibilities:
  • Serves as the Tier II escalation point for incoming service requests, escalating or reassigning them as necessary
  • Continually monitors the Managed Services ticket queue for new tickets
  • Resolve customer issues as needed in a quick and professional manner
  • Assist with first-touch triage for customers during surge times
  • Provide on-site support for customers when needed
  • Review completed tasks to ascertain compliance with written standards
  • On-call duty as rotation requires
Basic Hiring Criteria:
  • Expert with Windows Desktop OS and Server OS
  • Expert with desktop, laptop, and server hardware
  • Experience with:
    • MacOS
    • Microsoft 365
    • Azure
    • Active Directory
    • Networking devices, such as firewalls, access points, and switches
    • Troubleshooting server-type applications
    • Backup and disaster recovery solutions
    • Patching and system hardening
  • Excellent communication and customer service skills
  • Excellent troubleshooting workflow
  • Solid understanding of cybersecurity best practices and incident remediation
  • Capable of performing calmly and effectively in a dynamic call center environment or at a customer site, with often conflicting priorities and urgent customer requests
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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