IT Business Manager

Classification, FLSA/EEO: Full-Time Exempt, (1.2) First/mid-level officials and managers
Reports to: Tiffany Edwards, Director of People Operations

Rivanna Medical, Inc. seeks a highly skilled IT Business Manager to join our dynamic Business Administration team. As the IT Business Manager, you will play a crucial role in managing company-wide software solutions and providing exceptional IT support for our organization. Your primary responsibility will be to ensure the seamless operations of our IT infrastructure to support overall business objectives. This position offers the opportunity to contribute significantly to the continued growth and success of our company, making a real difference in our operations.

We welcome and encourage candidates of all experience levels within this field to apply. Whether you are just starting your career or bring years of expertise, we value diverse perspectives and believe that a range of experiences can contribute to our dynamic team. Join us and be part of a company that fosters growth and development at every stage of your career.

Responsibilities:

Software Integration and Management

• Oversee the integration of new software solutions and upgrades to existing systems.
• Collaborate with department heads to identify software needs and solutions.
• Manage software licenses and ensure compliance with all relevant regulations.
• Support implementation and maintain MRP, CRM, and other enterprise systems.

Technical Support and Troubleshooting

• Provide tier-2 and tier-3 support for all software-related issues.
• Develop and maintain a robust ticketing system to track and resolve employee IT issues.
• Conduct regular system audits to identify and address potential problems.
• Train employees on new software and updates.

Workflow Creation and Optimization

• Design and implement workflows to streamline software system operations.
• Document and communicate workflow processes to relevant stakeholders.
• Analyze current workflows and suggest improvements to enhance efficiency and productivity.
• Ensure that all workflows comply with industry best practices and company policies.

Project Management

• Lead IT projects from inception to completion, ensuring timely delivery within budget.
• Coordinate with vendors and service providers to support project goals.
• Prepare project documentation, including timelines, status reports, and post-implementation reviews.

Security and Compliance

• Ensure all software systems are secure and comply with data protection regulations.
• Implement security measures such as firewalls, encryption, and access controls.
• Stay updated on the latest IT security trends and threats.

• Bachelor s degree in Information Technology, Computer Science, or a related field.
• At least 3 years of experience in IT Management or similar role.
• Strong understanding of enterprise software solutions (e.g. ERP, MRP, CRM, HRIS)
• Proven experience in software integration and workflow optimization.
• Excellent troubleshooting and technical support skills.
• Strong project management abilities with experience leading IT projects.
• Knowledge of IT security principles and best practices.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

About Rivanna Medical, Inc.: Rivanna Medical, Inc. is a privately held designer, manufacturer, and distributor of world-first, imaging-based medical solutions based in Charlottesville, VA. Rivanna Medical, Inc. operates an FDA-registered and ISO 13485:2016 certified manufacturing facility where it produces the Accuro product line and related medical equipment and components. Accuro is the world's first spinal navigation device designed to improve the safety, speed, and efficiency of spinal needle guidance procedures. Rivanna Medical, Inc.'s revolutionary platforms feature BoneEnhance Multi-Frequency Image Reconstruction, which optimizes ultrasound for the visualization of bony versus soft tissue anatomy, and SpineNav3D AI-Based Spine Recognition, which automates ultrasound image interpretation.

Employee Benefits at Rivanna Medical, Inc.: Rivanna Medical, Inc. offers a comprehensive benefits package, which includes health insurance, vision and dental coverage, group life insurance, long-term disability insurance, paid time off, a 401(k) plan with company match, and more. We are continually seeking to enhance our team with individuals who bring unique perspectives and experiences. This diversity of thought and perspective drives innovation and strengthens our commitment to creating an inclusive team environment where our core values of trust, humility, and dedication are practiced every day.

Equal Employment Opportunity Statement: Rivanna Medical, Inc. is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breastfeeding, and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws. All employees must be able to lift at least 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their positions.