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Technical Support Engineer
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Job Role :: Technical Support Engineer
Location :: Santa Clara, CA
Job Type :: W2 Contract
What you will do in this role:
- Be a Customer Advocate providing support to users/administrators of our platform
- Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
- Resolve technical casescreated by customers looking forhelp to understand ortroubleshoot unexpectedbehaviors or answer technicalquestions about the ServiceNowsoftware and platform.
- Gain an understanding ofthe ServiceNow platform and allcore functionality.
- Analyze data with aview to isolate the potentialcause of the issue.
- Involve others toaccomplish personal and groupgoals.
Skills: What you will need to be successful in this role:
- Knowledge on LDAP/ActiveDirectory, SSOor other authentication or user management systems
- Understanding of EmailTroubleshooting (e.g. Office 365, Exchange )
- Knowledge on WebServices (SOAP, REST)
- Working knowledge on Network troubleshooting (e.g. Ping, Telnet)
- Hands on experience in anybi-directional, integration between two systems
- Some experience with Scripting languages: JavaScript preferred
- Experience with relational databases (e.g. MySQL, Oracle)
- Experience with the gathering and reading of various log file
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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