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Customer Service Lead

Salary undisclosed

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The successful candidate will be responsible for sales of corporate products to business and industrial establishments over the telephone and internet. The Industrial Inside Sales/Customer Service Lead will maintain accounts and conduct day to day activities to keep account customers satisfied. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non standard, value added solutions to customer problems; enter all sales orders and purchase orders into the computer system; and set up part numbers and manage contract files. In addition, a Customer Service Lead will lead fellow CSR’s in his/her group. Managing the workflow and delegating tasks. A Customer Service Lead will be responsible for pricing/margin review and approvals along with providing guidance and training to CSRs in the group. Role & Responsibilities

  • Sell industrial and hydraulic hose and gasket products and maintain customer accounts
  • Take orders on the phone and over the internet
  • Enter orders and product quotes into the computer system
  • Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
  • Estimate delivery dates based on knowledge of production and delivery schedules and inventory
  • Prepares reports of business transactions in company database
  • Works with account managers to keep account activities up to date
  • Investigates and resolves customer problems with deliveries
  • Monitor fellow CSRs workflow and re-distributing if necessary
  • Review and approve pricing/margin on quotes and sales orders