Desktop Support Specialist
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Expected Skills: Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.
Functional:
• Project Management - Ability to manage timelines, resources, and personnel (internal staff and contractors) and lead implementation efforts to completion.
• Technical Knowledge – Significant technical knowledge to serve as resource for other Analysts and Specialists.
• Technical Solution Development - Ability to develop and/or implement highly complex information technology solutions to enhance enterprise success.
• Planning and Organizing – Ability to lead and plan IT for an organization. Ability to lead projects that require directing the work of others with some latitude on actions or decisions.
• Technical Support – Ability to identify emerging trends and issues and make suggestions for technical modifications to solve current and prevent future problems. Advanced knowledge to develop and communicate innovative and effective solutions.
• Consultancy Skills – Technical expertise commonly sought in resolving highly complex problems. Ability to consult with clients, peers and/or managers to develop requirements, solve problems and/or proactively establish technical directions.