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Part-time Information Technology Service Desk

Salary undisclosed

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Service Desk Contractor – Enterprise Services, Information Technology

  • Work onsite 2 days a week // 16 hours a week in Dallas, TX
  • Work onsite 1 day a week // 8 hours in Portland, OR

Cvent’s IT Service Desk is responsible for troubleshooting and resolving internal employee’s technical issues.

Responsibilities

  • Work with members of our IT Service Desk to troubleshoot and resolve onsite issues
  • Minimize Cventers’ downtime due to technical issues
  • Research and document solutions
  • Maintain hardware inventory for your corresponding office.
  • Desk setups
  • Assist with asset inventory, auditing, and reporting.
  • Work with our AV team to maintain conference room hardware / software.
  • Deliver stellar customer service to our end-users

Requirements:

  • Technical support experience
  • Excellent problem solving and analytical skills – the ability to hunt down a problem and find a solution.
  • Great teamwork and communication skills (written & verbal).
  • Great customer service skills.
  • Self-sufficient – ability to research problems and find solutions independently.

To excel in this role, you will need:

  • Positive attitude
  • Curiosity and enthusiasm to learn and solve problems
  • Passion for helping people with technology

Requirements

  • Must be able to stand/walk/twist/bend/reach for long periods of time
  • Must be able to lift 75 lbs and push/pull 250lbs.
  • Must follow all good housekeeping and best practices: work environment must be kept clean
  • Must have strong organizational and interpersonal skills
  • Must uphold our core values and be a valuable member of our team
  • Must be self-motivated and able to multitask in a fast-paced and ever-changing industry
  • Must have strong problem-solving skills with the ability to identify solutions with minimal assistance
  • Must have a good understanding of basic math skills
  • Must have a high school diploma or equivalent