Customer Experience Specialist

Elevate Your Career in Customer Service with NativePath!

NativePath is seeking an Experienced Customer Service Professional to join our Customer Experience Team! You will be responsible for helping customers with order-related inquiries via phone, chat, and email support systems all from the comforts of your home.

Who are we:

We’re firm believers that the Standard American Diet is the pitfall to several of the preventable health conditions arising in our society today (including heart disease, diabetes, and neurological disorders). That’s why we created NativePath—a health & wellness company that blends Ancestral Wisdom with Modern Science to offer over 30 different supplements, monthly wellness challenges, and free courses to restore and reset people's health. Since 2017, over 1 million people have gotten “On The Path” with us and, by doing so, have reversed pain, renewed energy, and aged more gracefully.

We provide a rewarding, collaborative, and exciting work environment that is focused on personal growth, with weekly company-wide culture calls hosted by our leaders designed to foster team spirit, encourage movement, and build our community. In 2023, the entire company was flown to a ranch in Tucson, AZ, for team-building activities and had a blast while doing it!

If this resonates with you, we’d love to hear from you!

Our perfect candidate’s background:

• You are highly motivated and possess a competitive mindset; a self-starter attitude focused on growing a brand
• You can demonstrate empathy and caring for the health and well-being of others
• You are a patient and attentive listener, driven to help people on their journey to a healthier life
• You are comfortable persuading others to live a healthy lifestyle because you are doing the same
• You challenge yourself to get better every day by setting goals and exceeding them repeatedly. #KAIZEN
  
  

What You’ll Do:

• Deliver a best-in-class customer service experience
• Identify and seize opportunities to cross sell and upsell animal-based nutritional products
• Handle customer inquiries via phone, email, and live chat
• Troubleshoot and resolve order and product related issues and concerns
• Ability to maintain focus while working in a remote environment
• Build strong customer relationships to proactively promote products and sales
• Demonstrate product knowledge and introduce recommended product solutions
• Adhere to all company guidelines and policies
  
  

Qualifications:

• All offers of employment at NativePath are contingent upon a clear background check
• 3 or more years of high-volume call center experience
• Possess excellent verbal and written communication skills, including a clear, confident speaking voice
• Ability to quickly build rapport with customers, with a positive and professional demeanor
• Ability to handle multiple customer interactions and internal requests simultaneously
• Exhibit exceptional organizational skills
• High proficiency with computers and software applications
  
  

We Offer:

• This role starts with competitive base pay ($17/hour) plus a commission structure that rewards top performers
• Free NativePath products every month because we care about our team’s health
• We’ll set you up for success with two weeks of paid training, not to mention a fantastic training program!
• Energizing Monday Culture Calls to start your week off right and set a positive tone
• For your wellness we offer gym membership reimbursement as well as medical, dental, and vision insurance
• People-first benefits such as a 401K match, Life/AD&D Insurance and short-term disability coverage
• To recharge your batteries and continue to perform at your best, we offer a generous Paid Time Off policy, paid holidays, and a floating holiday
• We're big believers in personal growth, so we offer tiered coaching and mentoring programs to expand your knowledge, skills, and perspectives
• Inspiring all company events—last year we flew the whole crew to a ranch in Tucson for some epic team bonding!
• A team of people who care about our customers, but also care about each other and will be there to support you every step of the way
  
  

Technology:

We are a bring your own device company. All employees supply their own:

• Computer - PC or MAC with a minimum of 16GB RAM
• Broadband internet – minimum 100 mbps
• Wired headset with microphone (noise cancelling a plus)
  
  

Work Schedule:

• 40 hours per week (day shift)
• Call Center hours of operation are 7:00 AM – 5:00 PM CST
  
  

Our Hiring Process:

We are a lean team, so we believe in a lean optimized hiring process.

Step 1: If your background looks like a good fit, we’ll send you an invite from Hireflix, our 1-way video interview tool. This is a great way to introduce yourself and we only ask 3 questions—short and sweet!

Step 2: If your video is what we’re hoping for, we’ll want to meet with you ASAP! We’ll work with you to set up a video call with the hiring team!

Step 3: Assuming we have mutual interest, we’ll move to offer very quickly. We’ll speed through the onboarding details and happily bring you onto the NativePath team!

We’re excited about getting to know you and we’re hopeful you’re excited about us!

It’s time to find your Path!

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