.Net Lead / Architect

Location: Irving / Dallas, TX (Onsite)

Duration: Long term

Key aspects:

• . Net lead with design/architecture experience exclusively in production support management
• Automation using scripts (Py-thon, powershell scripts), having RPA knowledge is added advantage.
• Location: Dallas area, need to work from office Mon-Thur.

• Technical Net and SQL
• Unix and Shell Scripting
• Production Support Rating
• Understanding on L1/L2 support and Incident Management
• ITIL Process Rating

Mandatory Technical Skills:

• Should have working experience in .Net, Microsoft technologies. Support / IT operations project experience is a must.
• Working experience using Dynatrace, SolarWinds, or any other logging tools like Kibana, Cloudwatch would be an added advantage.
• Troubleshooting complex environmental performance-related issues (like DB issues, application/web service issues, etc.).
• Operations mindset is key.
• Strong understanding of IT Services Management is a must.
• Should have hands-on experience in ITIL processes > Incident management, problem management, change management, driving the CAB calls & MIM calls, maturity to drive continuous service improvements.
• Excellent communication skills.
• Strong customer & team management skills.
• Drive best practices of Knowledge Management, KEDB.

As a person:

• Should be a great team player, humble, and customer-oriented.
• Should be able to suggest best practices on AMS projects.
• Identify the critical applications & services, identify the monitoring scenarios & reduce the number of MIRT calls.
• Triaging and troubleshooting complex infrastructural environmental challenges/issues.
• Should have worked with service provider companies like us.
• Should have great knowledge in Dynatrace, .Net environment, and Infra.

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