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Proficiency in AI concepts , ETL , data wrangling Python , FAQs and runbooks
- Expertise in AI and Related Technologies: Proficiency in AI concepts, approaches, tools, best practices, and recent advancements in the field.
- 3 - 5 years of experience in Python (or equivalent expertise)
- Experience in data wrangling and ETL.
- Excellent Communication Skills: Ability to provide clear, concise, and accurate information both in writing and verbally.
- Customer Service Orientation: Able to provide patient, friendly, and professional guidance or support.
- Technical Writing Skills: Capable of identifying gaps in support documentation and updating or creating clear, comprehensive FAQs and runbooks.
- Ability to Escalate: Knowledge of when and how to escalate issues to subject matter experts and ensuring follow-through until resolution.