Network Engineer with CCIE
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Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Location: Plano, TX
Position Type: Full Time
Candidate should have CCIE Certification along with below MPLS Network provider experience
Access One Inc.
AireSpring
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Birch Communications
BOB (Business preferred Broadband)
Century Link
COEO
Cogent Communications
First Communications
Level 3 Communications
Megapath
Sprint (Telecommunication)
US Signal
Telecommunication
Client Communications
XO Communications
Role Description (Job ID):
- Leads engagements and provides escalation support for large scalesolutions and complex issues through deep 5G technical expertise.
- Supports engagements by training escalation best practices to support the 5G deployment
- Supports creation and dissemination of technical collateral, intellectual capital, documentation and knowledge transfer
- Provides technical expertise and escalation support in documenting and resolving technical problems foundin products, software and solutions
- Leads engagements with other teams (Engineering/DevOps) to properly identify, diagnose, triage, and correct complex issues either through direct support and by root cause analysis
- Assists in leading team to build support / incident response options to maintain the operational readiness of customer 5G infrastructure
- Identifies key maintenance areas such as hardware capabilities, software anomaly thresholds, and licensing requirements
- Assists engagements with the creation of vendor support issues and the best practice use of change management
- Actively works with the Engineering teams for addressing systemic product, software and solution issues along and drives addressing usability and serviceability concerns.
Expected Responsibilities:
- Technical focal point incident escalation resolution
- Troubleshoot and resolve complex incidents across Cisco and AWS technologies.
- Accountable for the accurate and timely resolution of network incidents detected.
- Deliver knowledge transfer to DISH NOC engineers.
- Partner with extended DISH operations teams for cross-technology incident resolution
- Contribute to troubleshooting documentation and investigations, incident handling and help guides.
- Assist in developing escalation path through NOC and to DISH Wireless Network Engineering to expedite remediation
We, founded in 2002 in Massachusetts-USA, is a leading provider of Custom Application Development and end-to-end IT Services to clients globally. We use a client-centric engagement model that combines local on-site and off-site resources with the cost, global expertise and quality advantages of off-shore operations. We deliver Custom Application Development, Application Modernization, Business Process Outsourcing and Professional IT Services from office locations in USA and *.
We services clients in Government, Banking & Financial Markets, Insurance, Healthcare, Retail & Consumer Goods, Energy & Utilities, Life Sciences, Telecom, Manufacturing and Transportation Industries around the globe. Our engagement model provides a flexible operational environment that empowers our clients with the right levels of control.
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