Head of Loan Origination & Servicing

Job Description Job Title : Head of Loan Origination & Servicing This position is an on-site position with work from home flexibility. Summary : The Head of Loan Origination & Servicing oversees the bank's loan production activities to ensure efficient processing, timely communications, and process quality consistent with policies and procedures. This includes oversight and servicing of the bank's loan portfolio as well. Essential Duties & Responsibilities: To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Manage the bank's portfolio management and loan production team. Responsible for supporting operations staff by setting goals and objectives related to loan processing, closing, and servicing that are in line with the bank's strategic plan. Manage the loan pipelines to ensure timely and compliant flow of loan files. Manage loan document preparation process with attorneys and/or vendors, working directly with other staff to ensure efficient workflows, and maintaining knowledge of current software systems. Supports audits, exams and other assessments. Ensure all government guaranteed loan reporting and documentation is compliant with the respective agency. Responsible for successful implementation of new systems and adoption amongst employees. Adapts to concepts and procedures, identifies ongoing training needs on process, products, or servicing issues, and executes on those needs. Takes the initiative to follow-up, escalate, or seek additional resources to ensure customer satisfaction and institutional success. Lead and manage the Loan Production team, fostering a culture of accuracy, compliance, and continuous improvement. Provide guidance, mentorship, and professional development to team members. Knowledge in both commercial and consumer loans with the ability to cross train staff in all areas. Escalates issues immediately and takes necessary steps to prevent and/or minimize loss to the bank. Adheres to all Bank policies, procedures, and compliance guidelines. Ability to identify, develop and implement procedural and policy changes as needed. Collaborate with credit, lending and compliance teams to ensure cohesive and effective loan operations. Drive excellent customer service via means of supporting the staff to ensure any customer inquiries/concerns are promptly addressed. Any activities necessary to support the bank's loan portfolio through means of servicing. Carries out responsibilities with professionalism, respect for others, in accordance with the organization's policies and applicable laws. Any other duties as assigned. Key Deliverables : TBD Organizational Structure : Reports to: SVP Loan Operations Supervises: Loan Production and Portfolio Management Team (5 - 8) Qualifications: Education: Bachelor's Degree Required Required Knowledge/Skills: 7 or more years in banking 5 or more years demonstrated experience leading a commercial and/or consumer loan production team Strong understanding of loan operations processes, loan documentation and regulatory requirements. Excellent leadership, team management, and interpersonal skills. Government Guaranteed Lending Experience Proficiency with Microsoft Excel Proficiency with Microsoft Word Talents: Strong positivity Mission driven, detail oriented, analytical, and motivated. Energetic, resourceful, and appropriate work intensity to get the work done. Detail Oriented Self motivated problem solver Thrives in fast paced environment and demonstrated ability to adapt quickly and adjust priorities appropriately. Strong people acumen and relationship skills; Naturally pre-disposed to quickly establish positive personal and professional relationships. Other : Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Must be able to lift to 20 pounds. TransPecos Banks will not accept unsolicited resumes from any source other than the candidate. We will consider any candidate for whom an Agency submits an unsolicited resume, to have been referred to us by the Agency free of any charges or fees, o ther than those agencies we engage on a specific search. TransPecos Banks will not pay a fee for any placement resulting from the receipt of an unsolicited resume.