Community Manager
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JOB TITLE: Community Manager
DEPARTMENT: Property Management
REPORTS TO: Regional Property Manager
SUPERVISES: NA
FLSA STATUS: Exempt
LSA Management is an innovative new property management firm combining the expertise and passion of Laurel Street with a long-term owner's focus on quality and impact providing a unique opportunity to add value for residents, team members, and partners. LSA strives to provide best-in-class property management for apartment communities across the Southeast.
Headquartered in Charlotte, LSA Management provides property management services for all Laurel Street communities in Georgia, Virginia and North Carolina. In 2023, this includes 3,000 units in Georgia, North Carolina, and Virginia. By 2030, LSA Management expects to have a management portfolio of over 10,000 units.
Laurel Street is a mixed-income housing developer and owner headquartered in Charlotte, North Carolina with a development portfolio of nearly 5,000 units across the Southeast. Our portfolio includes a mix of Low-Income Housing Tax Credit communities and workforce housing developments that serve middle income and market rate households. The Laurel Street and LSA organizations are deeply committed to providing best in class housing opportunities for families of all income levels.
Position Summary:
This role oversees the community in an efficient and profitable manner through fostering an
environment of satisfaction and well-being by residents and associates, consistent with the
goals and objectives of the company and community owners.
EXPECTATIONS FOR ALL EMPLOYEES
Supports the organization's values and culture by supporting and encouraging collaboration,
innovation, excellence, and commitment to the communities we serve, and meeting the
owner's goals and objectives.
Essential Duties And Responsibilities
Resident Relations + Customer Service
disturb their community-living experience o Responsible for all resident events and
retention programs
Staff Leadership
accounts payable, etc. to ensure smooth operations of the property.
expectations.
apartment industry
with residents, employees, and the Public. The incumbent in this is classified as essential
staff and is expected to report to work and adhere to all safety and business protocols.
Qualifications
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 5-7 years of experience in the property management industry
- 2+ years of experience as a community/property manager
- Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation
- Proven effective and efficient leadership experience
- Knowledge of LIHTC and Tax Credit qualifications highly desired
- Strong interpersonal, verbal and written communication skills
- Capacity to interact effectively with senior executives
- Ability to work well under time and other constraints
- Professional presentation and appearance
- Familiarity and ability with Microsoft Office (Word, Excel, PowerPoint), internet and
JOB TITLE: Community Manager
DEPARTMENT: Property Management
REPORTS TO: Regional Property Manager
SUPERVISES: NA
FLSA STATUS: Exempt
- LIHTC Experience highly desired
LSA Management is an innovative new property management firm combining the expertise and passion of Laurel Street with a long-term owner's focus on quality and impact providing a unique opportunity to add value for residents, team members, and partners. LSA strives to provide best-in-class property management for apartment communities across the Southeast.
Headquartered in Charlotte, LSA Management provides property management services for all Laurel Street communities in Georgia, Virginia and North Carolina. In 2023, this includes 3,000 units in Georgia, North Carolina, and Virginia. By 2030, LSA Management expects to have a management portfolio of over 10,000 units.
Laurel Street is a mixed-income housing developer and owner headquartered in Charlotte, North Carolina with a development portfolio of nearly 5,000 units across the Southeast. Our portfolio includes a mix of Low-Income Housing Tax Credit communities and workforce housing developments that serve middle income and market rate households. The Laurel Street and LSA organizations are deeply committed to providing best in class housing opportunities for families of all income levels.
Position Summary:
This role oversees the community in an efficient and profitable manner through fostering an
environment of satisfaction and well-being by residents and associates, consistent with the
goals and objectives of the company and community owners.
EXPECTATIONS FOR ALL EMPLOYEES
Supports the organization's values and culture by supporting and encouraging collaboration,
innovation, excellence, and commitment to the communities we serve, and meeting the
owner's goals and objectives.
Essential Duties And Responsibilities
Resident Relations + Customer Service
- Ensure a positive experience for the entire resident life-cycle - from move-in to moveout
- Implement system for providing all necessary services to residents, including the
- Serve as advocate for residents by effectively communicating concerns to senior
disturb their community-living experience o Responsible for all resident events and
retention programs
- Refer residents as necessary to appropriate services and agencies that offer assistance
- Maintain a secured confidential file for each resident
- At all times, must understand the current financial health of assigned community by
- Produce financial growth or gains for the community through marketing and leasing
- Manage and execute all budgets, rent rolls, projections and occupancy goals
- Implement a system to achieve 0% rent delinquency
- Prepare and produce monthly reports and financials in an accurate and timely
- With Regional Manager, prepare Property Annual Operating Budget
- Prepare and submit subsidy vouchers (when applicable)
- Oversee large capital projects and communicate between multiple departments
Staff Leadership
- Challenge all team members to achieve higher levels of performance by establishing
- Coordinate and oversee on-site operations including budget implementation,
accounts payable, etc. to ensure smooth operations of the property.
- Promote high-performing team execution through regular feedback, training, and
- Empower collaboration and inclusivity, building trust and transparency.
- Demonstrate effective communication skills and help ensure active communication
- Regularly assess employee performance through on-the-spot feedback and the
- Recognize team members when performance has met or exceeded company
expectations.
- o Respond to any team member concern, maintenance condition, resident problem,
- Create and supervise the schedules of all personnel to ensure maximum operational
- Ensure the community's curb appeal is always immaculate.
- Conduct all business in accordance with company policies and procedures, Fair
apartment industry
- Meet compliance and eligibility requirements as established by the appropriate
- Ensure proper procedures are followed as detailed in the employee and
- Respond to any potential housing violations and liability concerns regarding the
- Seek approval and guidance of Regional Manager within specified parameters.
- This position works within the community, which may include accessing residents'
with residents, employees, and the Public. The incumbent in this is classified as essential
staff and is expected to report to work and adhere to all safety and business protocols.
Qualifications
- 5-7 years of experience in the property management industry
- 2+ years of experience as a community/property manager
- Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation
- Proven effective and efficient leadership experience
- Knowledge of LIHTC and Tax Credit qualifications highly desired
- Strong interpersonal, verbal and written communication skills
- Capacity to interact effectively with senior executives
- Ability to work well under time and other constraints
- Professional presentation and appearance
- Familiarity and ability with Microsoft Office (Word, Excel, PowerPoint), internet and
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Tuition reimbursement
- Vision insurance
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Property management: 5 years (Required)
- Fair Housing regulations, LIHTC: 5 years (Required)
- Yardi: 3 years (Required)
- LIHTC: 3 years (Required)
- Community Manager: 5 years (Required)
- Driver's License (Preferred)
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