Systems Administrator (Information Technology)

Position Purpose

The Systems Administrator maintains and supports the company s IT systems, infrastructure, employees, and associates. Individual will configure, maintain and support systems that will further the goals of the cooperative; maintain the security and redundancy of all MBG information systems; review, upgrade and support MBG s on-premise hardware and cloud infrastructure; perform all network, security and database administration functions.

Organizational Relationships

Supervisor: Sr. Director of Information Technology

Peers: Systems Analyst(s), Application Developer(s)

Primary Accountabilities and Responsibilities

• Provide first call resolution whenever possible
• Diagnosing and resolving hardware, software, networking, communication, and system issues when they arise
• Configure and maintain internal infrastructure including, laptop and desktop computers, servers, routers, switches, wireless access points, firewalls, printers, VOIP, desk/mobile phones, internet, intranet, LANs, & WANs
• Primary responsibility for administration of Microsoft O365 and email environment
• Day-to-day administration, backup, and maintenance of SQL database systems
• Ensure security of the organization's systems and information assets for both on-premises and cloud environments
• Configure, maintain, and monitor backup operations and disaster recovery systems
• Maintain and support audio-visual equipment and conferencing tools
• Designs and implements infrastructure solutions to meet business and technical objectives
• Work to gather technology requirements, implement policies, standards, security, and establish best practices
• Determining root causes of system, network, and hardware issues. Provide answers, investigate problems, document solutions, and provide training to system users as required
• Part of the core team to lead the development and implementation of value-added efficiencies through system integration and automation
• Provide management with Service Desk reporting and advise on ways to improve stability and downtime cost reduction on the desktops and network
• Responsible for prioritizing service desk calls according to business impact

Secondary Accountabilities and Responsibilities

• Collects and communicates business/technical requirements for project requests among technical and non-technical audiences including but not limited to management and external vendors
• Collaborate with application development team to ensure the timely and effective delivery of supporting infrastructure services for new applications and enhancements
• Assists the IT Management team with developing vendor relationships, including reviewing, approving, and reconciling account invoices
• Assists the IT Management team with project scheduling, requirements research and documentation
• Creates, analyzes, documents and communicates project summaries and status updates regularly to project team members and leadership across the organization as appropriate

Quantitative Data/Job Dimensions

• Maintain IT systems at multiple offices and operational facilities: desktops, laptops, servers, tablets, cellphones, switches, wireless networks, firewalls and printers
• Configure, deploy, maintain and improve the Windows server environment on-premises and in cloud
• Maintain Active Directory users, groups, sites and GPO
• Maintain multiple security systems across all domains, including application and database security, network security, access controls, firewalls, encryption, and intrusion detection
• Responsible for assisting other IT personnel in the support of users at additional locations in North America
• Shared responsibility with Systems Analyst peers for tier 1 support of hardware and software resolution for approximately 100 company users
• Travel to train and support users. Travel is up to 10% during the harvest season (both in and out of state) and 5% during the non-harvest period
• Must be available for 24x7 support (rotation schedule)

Qualification and Skills Required

• Ability to commute/relocate to Grand Junction, MI 49056. Reliably commute or planning to relocate before starting work (Required)
• Bachelor s degree in information systems preferred or equivalent experience and certifications
• 4+ years of professional experience in an IT environment with increasing responsibilities
• Proficient with Windows Server, Active Directory, networking (DNS, DHCP, LAN/WAN), IIS and Hyper-V
• Experienced with Azure AD, O365 administration, enterprise security and hybrid infrastructure environments
• Experience administrating SQL Server databases, including tuning, backups, and troubleshooting
• Proficient with Cisco router and firewall management
• Experience with food manufacturing, distribution, & warehousing enterprise systems a plus
• Highly focused customer service skills
• Able to work as part of a team and independently
• Must have outstanding organizational skills
• Must have valid driver s license

Location

Grand Junction, MI